TPA Relationship & National Support Director

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage- Apply Now

Profile Summary:

Promote Voya's products & capabilities to regional and national TPA firms as assigned. Develop and implement opportunities to train and on-board new TPAs and their staff through virtual training events while retaining current plans by coordinating marketing, product, & educational support programs. In addition to supporting Voya's National Conference Strategy.

Profile Description:

• Conference Strategy Support

• Assist in planning internal Voya events such as TPA Partners Conference & I2O

• Budget and invoice processing.

• Coordinate fulfillment of external industry & intermediary conferences & events.

• Assist in developing model to assess conference value proposition.

• Maximize on-site opportunities while at conferences & events.

• Coordinate Training & Educational Seminars for both National and Regional TPAs

• Re-introduce Voya's TPA Capabilities

• Reinforce Voya's commitment to TPAs

• Provide web training to TPA personnel to increase usage and self-serve tools

• Communications tailored to firm owners and/or key employees

• Educate and cross-sell of all Voya products and services (HSA, My Voyage, etc.)

• Dormant TPA Strategy

• Target TPAs working exclusively with our competitors

• Introduce TPA capabilities to TPAs currently not working with Voya

• Pinpoint Voya's differentiating characteristics in the TPA community (Systems, Service Reimbursement Programs, Administrative Services, etc.)

• Provide referrals to external regional TPA RMs as well as Voya wholesalers.

• Conduct bi-weekly Teams Meetings with each assigned national TPA firm.

• Review YTD sales.

• Identify any services related needs/issues.

• Discuss Strategic Initiatives,

• Keep current with industry regulatory changes.

• Work with marketing on tailored TPA communications, training and value add programs.

• Increase productivity of existing TPA relationships through technology efficiencies

• Serve as single point of coordination for service relates issues for assigned firms.

• Document and create robust National TPA firm profiles

• Work with external TPA RMs to develop coverage plans for national TPA firms.

Knowledge & Experience:

• 5+ years' experience working in the DC market, 401k, 403b.

• FINRA Series 6 Registration (or obtain with 6 months)

• Bachelor's degree or equivalent experience.

• Excellent communication skills, both written and verbal

• Strong analytical, project management, and time management skills

• Ability to travel as needed to national TPA firm events and/or industry conferences

• Salesforce.com technical skills.

• Relationship / sales management background preferred.

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Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$153,370 - $191,710 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time- 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes