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Manager, Client Management
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Job Description
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
We are seeking a highly motivated and experienced Client Manager to join our team. In this role, you'll take the lead in building and executing strategies that strengthen client relationships, enhance satisfaction, and drive growth. You'll play a critical role in expanding GEICO's profitability while growing our new LLC, Altirus Road, by managing key client accounts and developing strategic business opportunities.
What You'll Do
- Communication & Coordination
Serve as the primary point of contact to ensure clients receive accurate, consistent information.
Lead monthly and quarterly SLA reviews with GEICO departments, clients, and the Altirus Road operational team to improve coordination, accountability, and transparency.
- Client Onboarding & Training
Oversee the full onboarding process for new clients, ensuring a seamless transition into Altirus Road.
Deliver training sessions and demonstrations to help clients understand dashboards, services, and value propositions, ensuring they're equipped to succeed.
- Client Relationship Management
Build and manage strong client relationships within your assigned portfolio through in-person, virtual, and phone interactions.
Provide ongoing support by implementing policies and procedures that align with insurance service programs.
- Strategic Planning & Business Development
Develop and execute growth strategies, identify opportunities for new business, and expand Altirus Road's market presence.
Leverage data-driven insights to inform decisions and maximize business development efforts.
- Performance Monitoring & Reporting
Track performance of clients, GEICO departments, and Altirus Road operations against goals and standards.
Use analytics to prepare pre-call strategies and partner with clients to design marketing plans that drive growth.
- Team Leadership
Recruit, coach, and manage associates while conducting performance appraisals and approving compensation changes.
Provide guidance, take corrective action when needed, and foster a culture of accountability and development.
- Subject Matter Expertise
Serve as an expert on Altirus Road products, features, and tools.
Research competitor offerings to inform innovation and identify new opportunities.
- Operational Efficiency
- Create efficient, effective growth plans that support insurance services objectives.
- Culture & Values
Adhere to GEICO's Code of Conduct, policies, and operating principles.
Maintain strong presence and attendance at business locations to support collaboration with associates and leadership.
What We're Looking For
Minimum 3-5 years of managerial experience in the Property & Casualty insurance industry with TPA knowledge
Strong organizational skills with the ability to follow complex instructions, prioritize effectively, and resolve conflicts
Proven ability to multi-task in a fast-paced environment
Demonstrated success in learning and applying technical and procedural knowledge quickly
Excellent communication and relationship-building skills with a strategic mindset.
If you're a results-driven leader looking for a challenging and rewarding development opportunity, we encourage you to apply!
Annual Salary
$91,225.00 - $172,200.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs.
We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.
- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being.
- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.