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DSI Systems logo

Retail Support Specialist

DSI SystemsWoodstock, GA

$26+ / hour

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities : Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Posted 1 week ago

DSI Systems logo

Retail Support Specialist

DSI SystemsBrentwood, CA

$26+ / hour

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities : Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Posted 3 weeks ago

Blufox Mobile logo

Xfinity Retail Sales Associate - South Bend

Blufox MobileSouth Bend, IN

$35,000 - $65,000 / year

Blufox Mobile is hiring Sales Associates and we want you to join our team today! We offer aggressive hourly pay plus a rich commission. Our reps can make $18-35 per hour. Our entrepreneurial and innovative work culture ensures limitless opportunities for growth within the company and our excellent training program positions you well to be a successful contributor to this essential business. Who we are: Blufox is a fast-growing branded partner for Comcast XFINITY services with locations in 10 states and rapidly expanding. Under the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE, Home Security, Video and Voice providers to residential and business customers. As a preferred branded partner, Blufox has seen extensive growth and is poised to expand its retail footprint to over 150 locations across the US. What we are looking for: The ideal candidate is someone with Retail Sales experience and eager to be a part of our growing team! Experience selling Mobile and Cable products is a huge plus. As a Sales Rep your primary duties will be promoting the sale of all Xfinity services and products – Internet, Mobile , Video, Home Security and Voice. You will develop a foundational knowledge of Comcast products and services, utilize sales skills, and learn to maximize sales through effective upselling while maintaining a positive customer experience. Benefits include: Medical, Dental, Vision, 401k Paid training Opportunities for promotion- We have several managers who have been promoted from within. Blufox ESOP- Employee Stock Ownership Program (* for select stores) This provides employees and opportunity to own a part of the company they work for as a reward for loyalty and performance. Exclusive employee growth and reward programs: o Automatic compensation increases through “Blufox Raise Program”. This allows front line employees to earn multiple raises per year. You can influence the increases you get by the work you do. Take charge of your own destiny and never feel like you need to have uncomfortable conversations about pay increases. o Blufox “Milestone Program” provides employees rewards and recognition every time they hit required sales objectives. “Level Up” from Sales Associate to Lead Sales Associate to Senior Lead purely on the basis of your performance. o Annual “Blufox Winners Circle” trip to Mexico. Top Reps, Managers and DMs get an all-expenses paid trip to Mexico at an upscale resort where you can celebrate your successes with other winners and company leadership. *Ask your interviewer about these unique employee focused programs. Core responsibilities: Sales Do you use internet, mobile, cable, voice or home security products? Then you are already familiar with what you have to sell. Present, promote and sell these products/services using effective knowledge to existing and prospective customers. Sell additional services by recognizing opportunities and articulating our competitive advantage to up-sell accounts, explaining new features. Execute sales closing techniques consistently, repeatedly, and in a timely manner to maximize your Gross Profit. Create value around all our products and services and tailor a package to fit our customer's needs. Meet and exceed sales targets consistently and maximize your own commissions. Customer service Maintain a courteous and friendly attitude when interacting with customers in a constantly changing environment. Build a positive work relationship with customers to enhance the image and public perception of a company. Strive to achieve the maximum Net Promoter Scores (NPS) with each customer interaction. Organization goals Work well with the team, have relationship management skills and openness to feedback. Stay up to date with current and emerging communications and entertainment technologies for both the Company and its competition. Achieve overall performance goals of the organization. Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary. Job Qualifications High School or Equivalent 2-5 years of sales experience preferred Wireless/Cable/Retail sales experience preferred Job Types: Full-time, Commission Pay: $35,000.00 - $65,000 per year

Posted 30+ days ago

Blufox Mobile logo

Xfinity Retail Store Manager - Derby

Blufox MobileDerby, CT
Job Listing: Xfinity Retail Store Manager Company Overview: Blufox Mobile, the LARGEST branded partner for Comcast XFINITY services, seeks dynamic individuals to join our team as Sales Managers. With locations in multiple states and expansion plans, Blufox is at the forefront of providing high-speed Internet, Mobile, Home Security, Video, and Voice services to residential and business customers. Position: Retail Store Manager Compensation: Competitive annual compensation: $65,000.00 - $85,000 Benefits: Medical, Dental, Vision, 401k, Paid training, Vacation, Sick, and Personal Time OFF Job Type: Full-time Responsibilities: Sales and Leadership: Maximize sales in the assigned retail location by leading a team of Representatives. Utilize best practices for product positioning, account analysis, promotional offers, and customer service. Analyze the business of the retail location and implement practices to fulfill goals. Recruit and train sales reps, manage key KPIs from the Sales Report, and maintain high Net Promoter Scores (NPS). Implement weekly and monthly sales incentives to meet and exceed growth objectives. Work with the Operations team to improve the cost-effectiveness of operations. Manage inventory for mobile devices, core cable products, and accessories. Follow cash handling policies and procedures, exceptions reporting, etc. Ensure excellence in customer service with every customer contact. Coordinate with Leadership & Training team to initiate and sustain effective sales channel training and development programs. Operations: Implement and follow cash handling policies and procedures, exceptions reporting, etc. Manage inventory for mobile devices, core cable products, and accessories. Customer Satisfaction (NPS): Strive to achieve high Net Promoter Scores with every customer interaction. Job Qualifications: High School diploma or equivalent 3-5 years of sales experience required. Wireless/Cable/Retail sales experience preferred. Benefits: Medical, Dental, Vision, 401k Paid training Vacation, Sick, and Personal Time OFF Opportunities for promotion Comfortable, state-of-the-art workspace Blufox ESOP (Employee Stock Ownership Program) for select stores. Annual "Blufox Winners Circle" trip to Mexico for top performers How to Apply: If you are a driven sales leader with retail experience, aspiring for a long-term career and excited about being part of a growing team, we invite you to apply! Include details about your relevant experience and why you're eager to join Blufox Mobile. Note: Please inquire during the interview about our unique employee-focused programs, such as the Blufox ESOP and the Annual Blufox Winners Circle trip to Mexico.  

Posted 30+ days ago

DSI Systems logo

Retail Support Specialist

DSI SystemsOrlando, FL

$26+ / hour

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities : Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Posted 1 week ago

Blufox Mobile logo

Xfinity Retail Sales Associate - Weymouth

Blufox MobileWeymouth, MA

$18 - $35 / hour

Blufox Mobile is hiring Sales Associates and we want you to join our team today! We offer aggressive hourly pay plus a rich commission. Our reps can make $18-35 per hour. Our entrepreneurial and innovative work culture ensures limitless opportunities for growth within the company and our excellent training program positions you well to be a successful contributor to this essential business. Who we are: Blufox is a fast-growing branded partner for Comcast XFINITY services with locations in 10 states and rapidly expanding. Under the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE, Home Security, Video and Voice providers to residential and business customers. As a preferred branded partner, Blufox has seen extensive growth and is poised to expand its retail footprint to over 150 locations across the US. What we are looking for: The ideal candidate is someone with Retail Sales experience and eager to be a part of our growing team! Experience selling Mobile and Cable products is a huge plus. As a Sales Rep your primary duties will be promoting the sale of all Xfinity services and products – Internet, Mobile , Video, Home Security and Voice. You will develop a foundational knowledge of Comcast products and services, utilize sales skills, and learn to maximize sales through effective upselling while maintaining a positive customer experience. Benefits include: Medical, Dental, Vision, 401k Paid training Opportunities for promotion- We have several managers who have been promoted from within. Blufox ESOP- Employee Stock Ownership Program (* for select stores) This provides employees and opportunity to own a part of the company they work for as a reward for loyalty and performance. Exclusive employee growth and reward programs: o Automatic compensation increases through “Blufox Raise Program”. This allows front line employees to earn multiple raises per year. You can influence the increases you get by the work you do. Take charge of your own destiny and never feel like you need to have uncomfortable conversations about pay increases. o Blufox “Milestone Program” provides employees rewards and recognition every time they hit required sales objectives. “Level Up” from Sales Associate to Lead Sales Associate to Senior Lead purely on the basis of your performance. o Annual “Blufox Winners Circle” trip to Mexico. Top Reps, Managers and DMs get an all-expenses paid trip to Mexico at an upscale resort where you can celebrate your successes with other winners and company leadership. *Ask your interviewer about these unique employee focused programs. Core responsibilities: Sales Do you use internet, mobile, cable, voice or home security products? Then you are already familiar with what you have to sell. Present, promote and sell these products/services using effective knowledge to existing and prospective customers. Sell additional services by recognizing opportunities and articulating our competitive advantage to up-sell accounts, explaining new features. Execute sales closing techniques consistently, repeatedly, and in a timely manner to maximize your Gross Profit. Create value around all our products and services and tailor a package to fit our customer's needs. Meet and exceed sales targets consistently and maximize your own commissions. Customer service Maintain a courteous and friendly attitude when interacting with customers in a constantly changing environment. Build a positive work relationship with customers to enhance the image and public perception of a company. Strive to achieve the maximum Net Promoter Scores (NPS) with each customer interaction. Organization goals Work well with the team, have relationship management skills and openness to feedback. Stay up to date with current and emerging communications and entertainment technologies for both the Company and its competition. Achieve overall performance goals of the organization. Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary. Job Qualifications High School or Equivalent 2-5 years of sales experience preferred Wireless/Cable/Retail sales experience preferred Job Types: Full-time, Commission Pay: $35,000.00 - $65,000 per year

Posted 30+ days ago

DSI Systems logo

Retail Support Specialist

DSI SystemsLansing, MI

$26+ / hour

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities : Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Posted 1 week ago

DSI Systems logo

Retail Support Specialist

DSI SystemsBaton Rouge, LA

$26+ / hour

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities : Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Posted 2 weeks ago

Blufox Mobile logo

Xfinity Retail Store Manager- Fulshear

Blufox MobileFulshear, TX

$65,000 - $85,000 / year

Blufox is hiring Store Managers and we want you to join our team today! Our entrepreneurial and innovative work culture ensures limitless opportunities for growth within the company and our excellent training program positions you well to be a successful contributor to this essential business. Who we are: Blufox is a fast-growing branded partner for Comcast XFINITY services with locations in 10 states and rapidly expanding. Under the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE, Home Security, Video and Voice providers to residential and business customers. As a preferred branded partner, Blufox has seen extensive growth and is poised to expand its retail footprint to over 150 locations across the US. What are we looking for? The ideal candidate is a driven Sales leader with retail sales experience, aspiring for a long-term career and eager to be a part of our growing team! Experience selling Mobile is a huge plus. As a manager, one of your primary duties will be to lead a team representatives promoting sales of all Xfinity services and products – Internet, Mobile, Video, Home Security and Voice. You will develop expertise in Comcast products and services, utilize sales skills, and learn to maximize sales through effective upselling while maintaining a positive customer experience. Not to mention you will be operating out of and responsible for one of our newly designed, fully branded, state of the art Xfinity store. Benefits include: Medical, Dental, Vision, 401k Paid training Vacation, Sick and Personal Time OFF Opportunities for promotion- several store managers have been promoted to DM and other leadership positions from within the company. Comfortable, state-of-the-art workspace with break room, training rooms, etc. Blufox ESOP- Employee Stock Ownership Program (* for select stores) This provides employees and opportunity to own a part of the company they work for as a reward for loyalty and performance. Annual “Blufox Winners Circle” trip to Mexico. Top Reps, Managers and DMs get an all expenses paid trip to Mexico at an upscale resort where you can celebrate your successes with other winners and company leadership. Core responsibilities: Sales and Leadership Responsible for maximizing sales in your assigned retail location by leading a team of Representatives to achieve sales and compliance results. Leverage best practices for product positioning, account analysis, promotional offer use, retention tools, and overall customer sales and service expectations. Work with leadership to analyze the business of the retail location and implement practices to fulfill goals. These include helping in the recruitment and training of sales reps, managing key KPI’s from the Sales Report and keeping high NPS scores. Implement weekly, monthly sales incentives to meet and exceed growth objectives. Follow best practices using the support of the Operations team to improve the cost-effectiveness of the operations. Manage inventory for mobile devices, core cable products and accessories. Follow and administer cash handling policies and procedures, exceptions reporting, etc. Works with team to ensure excellence in customer service with every customer contact. Coordinate with Leadership & Training team to initiate and sustain effective sales channel training and development programs. Operations Customer Satisfaction (NPS) Job Qualifications High School or Equivalent 3-5 years of sales experience preferred Wireless/Cable/Retail sales experience preferred Job Type: Full-time Pay: $65,000.00 - $85,000 per year

Posted 30+ days ago

DSI Systems logo

Retail Support Specialist

DSI SystemsNiles, IL

$26+ / hour

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities : Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Posted 1 week ago

DSI Systems logo

Retail Support Specialist

DSI SystemsLivonia, MI

$26+ / hour

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities : Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Posted 1 week ago

DSI Systems logo

Retail Support Specialist

DSI SystemsPalm Beach Gardens, FL

$26+ / hour

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities : Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Posted 2 weeks ago

Blufox Mobile logo

Xfinity Retail Store Manager - Wallisville

Blufox MobileHouston, TX

$65,000 - $85,000 / year

Job Listing: Xfinity Retail Store Manager Company Overview: Blufox Mobile, the LARGEST branded partner for Comcast XFINITY services, seeks dynamic individuals to join our team as Sales Managers. With locations in multiple states and expansion plans, Blufox is at the forefront of providing high-speed Internet, Mobile, Home Security, Video, and Voice services to residential and business customers. Position: Retail Store Manager Compensation: Competitive annual compensation: $65,000.00 - $85,000 Benefits: Medical, Dental, Vision, 401k, Paid training, Vacation, Sick, and Personal Time OFF Job Type: Full-time Responsibilities: Sales and Leadership: Maximize sales in the assigned retail location by leading a team of Representatives. Utilize best practices for product positioning, account analysis, promotional offers, and customer service. Analyze the business of the retail location and implement practices to fulfill goals. Recruit and train sales reps, manage key KPIs from the Sales Report, and maintain high Net Promoter Scores (NPS). Implement weekly and monthly sales incentives to meet and exceed growth objectives. Work with the Operations team to improve the cost-effectiveness of operations. Manage inventory for mobile devices, core cable products, and accessories. Follow cash handling policies and procedures, exceptions reporting, etc. Ensure excellence in customer service with every customer contact. Coordinate with Leadership & Training team to initiate and sustain effective sales channel training and development programs. Operations: Implement and follow cash handling policies and procedures, exceptions reporting, etc. Manage inventory for mobile devices, core cable products, and accessories. Customer Satisfaction (NPS): Strive to achieve high Net Promoter Scores with every customer interaction. Job Qualifications: High School diploma or equivalent 3-5 years of sales experience required. Wireless/Cable/Retail sales experience preferred. Benefits: Medical, Dental, Vision, 401k Paid training Vacation, Sick, and Personal Time OFF Opportunities for promotion Comfortable, state-of-the-art workspace Blufox ESOP (Employee Stock Ownership Program) for select stores. Annual "Blufox Winners Circle" trip to Mexico for top performers How to Apply: If you are a driven sales leader with retail experience, aspiring for a long-term career and excited about being part of a growing team, we invite you to apply! Include details about your relevant experience and why you're eager to join Blufox Mobile. Note: Please inquire during the interview about our unique employee-focused programs, such as the Blufox ESOP and the Annual Blufox Winners Circle trip to Mexico.  

Posted 30+ days ago

DSI Systems logo

Retail Support Specialist

DSI SystemsRancho Cucamonga, CA

$26+ / hour

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities : Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Posted 2 weeks ago

DSI Systems logo

Retail Support Specialist

DSI SystemsVisalia, CA

$26+ / hour

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities : Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Posted 4 weeks ago

Blufox Mobile logo

Xfinity Retail Sales Associate - Springfield

Blufox MobileSpringfield, PA

$18 - $35 / hour

Job Listing: Xfinity Retail Sales Associate Company Overview: : Blufox Mobile, is the largest branded partner for Comcast XFINITY services, seeks dynamic individuals to join our team as retail associates. With locations across the country and future expansion plans, Blufox is at the forefront of providing high-speed Internet, Mobile, Home Security, Video, and Voice services to residential and business customers. Position: Retail Sales Associate Compensation: Aggressive hourly pay plus rich commission Expected earnings: $18-35 per hour Benefits: Medical, Dental, Vision, 401k, Paid training, Opportunities for promotion Job Type: Full-time, Commission Responsibilities: As a Sales Associate, you will play a crucial role in promoting and selling Xfinity services and products. Your primary responsibilities include: Sales: Present, promote, and sell Xfinity products/services to existing and prospective customers. Utilize effective knowledge to upsell accounts, explain new features, and maximize Gross Profit. Execute sales closing techniques consistently to meet and exceed sales targets. Customer Service: Maintain a courteous and friendly attitude while interacting with customers. Build positive relationships with customers to enhance the company's public perception. Strive to achieve maximum Net Promoter Scores (NPS) in customer interactions. Organization Goals: Work well with the team, demonstrating relationship management skills. Stay updated on current and emerging communication and entertainment technologies. Achieve overall performance goals of the organization. Benefits: Medical, Dental, Vision, 401k Paid training Opportunities for promotion Blufox ESOP (Employee Stock Ownership Program) for select stores Exclusive Employee Growth and Reward Programs: Automatic compensation increases through the "Blufox Raise Program." Blufox "Milestone Program" provides rewards and recognition for hitting sales objectives. Annual "Blufox Winners Circle" trip to Mexico for top performers. Ask your interviewer about these unique employee-focused programs. Core Responsibilities: Present, promote, and sell Xfinity products/services effectively. Execute sales closing techniques consistently. Maintain a positive customer experience and strive for high Net Promoter Scores. Work well with the team, stay updated on industry technologies, and achieve overall performance goals. Qualifications: High School diploma or equivalent 2-5 years of sales experience preferred, not required. Wireless/Cable/Retail sales experience preferred, not required. Must be able to work nights and weekends, variable schedules, and overtime as necessary. How to Apply: If you are passionate about sales, customer service, and being part of a growing team, we invite you to apply! Be sure to include your relevant experience and why you're excited to join Blufox Mobile. Note: Please inquire during the interview about our unique employee-focused programs, such as the Blufox Raise Program, Blufox Milestone Program, and the Annual Blufox Winners Circle trip to Mexico.  

Posted 30+ days ago

DSI Systems logo

Retail Support Specialist

DSI SystemsMobile, AL

$26+ / hour

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities : Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Posted 4 weeks ago

DSI Systems logo

Retail Support Specialist

DSI SystemsWarminster, PA

$26+ / hour

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities : Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Posted 1 week ago

Blufox Mobile logo

Bilingual Xfinity Retail Sales Associate - Tomball

Blufox MobileTomball, TX

$35,000 - $65,000 / year

Blufox Mobile is hiring Sales Associates and we want you to join our team today! We offer aggressive hourly pay plus a rich commission. Our reps can make $18-35 per hour. Our entrepreneurial and innovative work culture ensures limitless opportunities for growth within the company and our excellent training program positions you well to be a successful contributor to this essential business. Who we are: Blufox is a fast-growing branded partner for Comcast XFINITY services with locations in 10 states and rapidly expanding. Under the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE, Home Security, Video and Voice providers to residential and business customers. As a preferred branded partner, Blufox has seen extensive growth and is poised to expand its retail footprint to over 150 locations across the US. What we are looking for: The ideal candidate is someone with Retail Sales experience and eager to be a part of our growing team! Experience selling Mobile and Cable products is a huge plus. As a Sales Rep your primary duties will be promoting the sale of all Xfinity services and products – Internet, Mobile , Video, Home Security and Voice. You will develop a foundational knowledge of Comcast products and services, utilize sales skills, and learn to maximize sales through effective upselling while maintaining a positive customer experience. Benefits include: Medical, Dental, Vision, 401k Paid training Opportunities for promotion- We have several managers who have been promoted from within. Blufox ESOP- Employee Stock Ownership Program (* for select stores) This provides employees and opportunity to own a part of the company they work for as a reward for loyalty and performance. Exclusive employee growth and reward programs: o Automatic compensation increases through “Blufox Raise Program”. This allows front line employees to earn multiple raises per year. You can influence the increases you get by the work you do. Take charge of your own destiny and never feel like you need to have uncomfortable conversations about pay increases. o Blufox “Milestone Program” provides employees rewards and recognition every time they hit required sales objectives. “Level Up” from Sales Associate to Lead Sales Associate to Senior Lead purely on the basis of your performance. o Annual “Blufox Winners Circle” trip to Mexico. Top Reps, Managers and DMs get an all-expenses paid trip to Mexico at an upscale resort where you can celebrate your successes with other winners and company leadership. *Ask your interviewer about these unique employee focused programs. Core responsibilities: Sales Do you use internet, mobile, cable, voice or home security products? Then you are already familiar with what you have to sell. Present, promote and sell these products/services using effective knowledge to existing and prospective customers. Sell additional services by recognizing opportunities and articulating our competitive advantage to up-sell accounts, explaining new features. Execute sales closing techniques consistently, repeatedly, and in a timely manner to maximize your Gross Profit. Create value around all our products and services and tailor a package to fit our customer's needs. Meet and exceed sales targets consistently and maximize your own commissions. Customer service Maintain a courteous and friendly attitude when interacting with customers in a constantly changing environment. Build a positive work relationship with customers to enhance the image and public perception of a company. Strive to achieve the maximum Net Promoter Scores (NPS) with each customer interaction. Organization goals Work well with the team, have relationship management skills and openness to feedback. Stay up to date with current and emerging communications and entertainment technologies for both the Company and its competition. Achieve overall performance goals of the organization. Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary. Job Qualifications High School or Equivalent 2-5 years of sales experience preferred Wireless/Cable/Retail sales experience preferred Job Types: Full-time, Commission Pay: $35,000.00 - $65,000 per year

Posted 30+ days ago

Blufox Mobile logo

Xfinity Retail Bilingual Sales Associate - Northline

Blufox MobileHouston, TX

$18 - $35 / hour

Blufox Mobile is hiring Sales Representatives, and we want you to join our team today! We offer aggressive hourly pay plus a rich commission. Our reps can make $18-35 per hour. Our entrepreneurial and innovative work culture ensures limitless opportunities for growth within the company and our excellent training program positions you well to be a successful contributor to this essential business. Who we are: Blufox is a fast-growing branded partner for Comcast XFINITY services with locations in 15 states and rapidly expanding. Under the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE , Home Security, Video and Voice providers to residential and business customers. As a preferred branded partner, Blufox has seen extensive growth and is poised to expand its retail footprint to over 200 locations across the US in the coming years. What we are looking for: The ideal candidate is someone with retail rales experience and eager to be a part of our growing team! Experience selling Mobile and Cable products is a huge plus. As a Sales Rep your primary duties will be promoting the sale of all Xfinity services and products – Internet, Mobile , Video, Home Security and Voice. You will develop a foundational knowledge of Comcast products and services, utilize sales skills, and learn to maximize sales through effective upselling while maintaining a positive customer experience. Benefits include: ·       Medical, Dental, Vision, 401k ·       Paid training ·       Opportunities for promotion- We have several managers who have been promoted from within. ·       Blufox ESOP- Employee Stock Ownership Program (* for select stores) This provides employees and opportunity to own a part of the company they work for as a reward for loyalty and performance. ·       Exclusive employee growth and reward programs: Automatic compensation increases through “Blufox Raise Program”. This allows front line employees to earn multiple raises per year. You can influence the increases you get by the work you do. Take charge of your own destiny and never feel like you need to have uncomfortable conversations about pay increases.   Blufox “Milestone Program” provides employees rewards and recognition every time they hit required sales objectives. “Level Up” from Sales Associate to Lead Sales Associate to Senior Lead purely on the basis of your performance. Annual “Blufox Winners Circle” trip to Mexico. Top Reps, Managers and DMs get an all-expenses paid trip to Mexico at an upscale resort where you can celebrate your successes with other winners and company leadership.   *Ask your interviewer about these unique employee-focused programs. Core responsibilities: Sales Do you use internet, mobile, cable, voice or home security products? Then you are already familiar with what you have to sell. ·       Present, promote and sell these products/services using effective knowledge to existing and prospective customers. Sell additional services by recognizing opportunities and articulating our competitive advantage to up-sell accounts, explaining new features. ·       Execute sales closing techniques consistently, repeatedly, and in a timely manner to maximize your Gross Profit. ·       Create value around all our products and services and tailor a package to fit our customer's needs. ·       Meet and exceed sales targets consistently and maximize your own commissions. Customer service ·       Maintain a courteous and friendly attitude when interacting with customers in a constantly changing environment. ·       Build a positive work relationship with customers to enhance the image and public perception of a company. ·       Strive to achieve the maximum Net Promoter Scores (NPS) with each customer interaction. Organization goals ·       Work well with the team, have relationship management skills and openness to feedback. ·       Stay up to date with current and emerging communications and entertainment technologies for both the Company and its competition. ·       Achieve overall performance goals of the organization. ·       Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary. Job Qualifications ·       Wireless/Cable/Retail sales experience preferred ·       High school degree or GED ·       Ability to stand for long periods of time ·       Ability to lift objects weighing up to 25lbs ·       Reliable transportation ·       Full Time, Open Availability   Job Types: Full-time, Commission Pay: $35,000.00 - $65,000 per year  

Posted 30+ days ago

DSI Systems logo

Retail Support Specialist

DSI SystemsWoodstock, GA

$26+ / hour

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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Compensation
$26+/hour
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

Customer Support

  • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
  • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
  • Troubleshoot wireless devices, network issues, and feature functionality.
  • Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support

  • Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
  • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
  • Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations

  • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence

  • Navigate multiple systems simultaneously while engaging with customers in real time.
  • Document all interactions thoroughly and accurately.
  • Adhere to company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Execute and maintain approved planograms for mobile devices and signage
  • Maintain inventory accuracy for display devices and fixtures
  • Add, remove, and reposition phones, fixtures, and promotional material per planogram updates 

Collaboration & Communication

  • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
  • Share insights on recurring issues to improve processes and customer experience.
  • Maintain a positive, professional demeanor during all interactions.

Requirements

Required Skills & Qualifications

  • Strong customer service and communication skills.
  • Ability to handle high-stress or escalated situations with professionalism.
  • Proficient in multitasking and navigating complex systems.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications

  • Experience in wireless communications, retail customer service, or technical support
  • Previous call center or retail support experience is a plus.

What We Offer

  • Competitive starting pay of $26 per hour!
  • Comprehensive training and development programs
  • A supportive and engaging team environment
  • Opportunities for career growth and advancement

Benefits

  • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
  • 401k Plan with employer matching after one year of employment
  • Paid vacation, personal/sick days, and bereavement time after 90 days
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within!

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