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$19+ / hour
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$40,000 - $55,000 / year
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$22 - $23 / hour
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Store Manager in Training
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Job Description
Operations Management
- Executes Serv-U-Success Core Processes and maintains inventory accuracy through On-Shelf Availability reporting and BOH processes.
- Manages labor resources efficiently by scheduling, monitoring task completion, and verifying timecards through ADP and SubItUp.
- Collaborates with store leadership to address needs, drive sales, and enhance store performance through merchandising and display compliance.
- Organizes and oversees service materials, fixtures, and backroom inventory to support seamless project execution.
- Ensures timely and accurate reporting of tasks, hours, and project updates using company-approved tools and systems.
Technical Operations
- Accesses Serv-U University (on-site/online) for training opportunities for the entire team to experience optimized tools and processes that can be directly applied in store.
- Utilizes Serv-U Performance reporting tools to monitor store and team performance, identifying opportunities for improvement, and measure success in doing so.
- Reviews and uses PowerBI reports for metrics and labor utilization.
- Common tools include, but are not limited to: Microsoft 365 Apps, ADP Workforce Now, SubItUp, LMS 365
People Management
- Leads and supervises a team of Assistant Store Managers, Store Representatives, and contingent associates, driving performance and continuous improvement.
- Demonstrates respect and professionalism when interacting with team members, customers, and vendors.
- Partners with the Field Operations Manager (FOM) to enhance team engagement, resolve issues, provide coaching, and conduct performance reviews.
- Develops talent through cross-training and skill-building to ensure efficient execution of all store functions, including stocking, merchandising, and resets.
- Manages conflict resolution involving team members, customers, and vendors to maintain a productive work environment.
Safety
- Reports, investigates, and follows up on safety incidents using in-store systems.
- Proactively identifies and addresses safety risks, collaborating with the store’s Safety Committee.
- Maintains a clean, safe, and organized work environment.
- Ensures team members complete and understand required safety training.
- Partners with the FOM on safety and workers' compensation matters.
Other Requirements
- Regular and reliable attendance at store locations is required.
- Reads, understands, and follows Serv-U policies and standard operating procedures as outlined in the Company Handbook, Core Processes, and Visual Work Instructions.
- Must be able to perform the essential duties and functions of this job with or without reasonable accommodation.
- May be assigned other responsibilities and projects, as necessary.
Desired Education, Skills & Experience
- Associate degree or equivalent education and related experience required.
- 3 – 8 years in a service industry, with management experience.
- Experience in retail or grocery is a plus.
- Results-oriented, organized & methodical.
- Enjoy learning and change, actively participate in Continuous Improvement projects.
- Demonstrated ability and desire to build and lead teams in a positive work environment.
- Ability to think critically and communicate effectively, accurately, and quickly, write legibly, follow directions.
- Utilize technology – primarily personal devices (smartphones, tablets, PC’s); experience with Microsoft Office 365 preferred.
- Must be at least 18 years of age, with a valid driver’s license, reliable transportation, proof of auto insurance with primary coverage.
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