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Parts Manager

Position Summary:

The Parts Manager is responsible to supervise the Parts, Warehouse, Shipping/Receiving and associated sales positions for departmental profitability, development of positive team dynamics, and train/coach staff on processes. This position is also responsible for developing and maintain relationships with customers.

Essential Duties & Responsibilities include the following. Other duties as assigned.

• Utilize and supervise an up to date and precise inventory management and control system, including the creation and evaluation of inventory reports.
• Aid staff when circumstances require.
• Oversee and train the parts and accessories personnel in all aspects of their job expectations to ensure productivity and job satisfaction.
• Keep adequate quantities of stock to adequately meet demands and maintain good inventory turn ratios.
• Adequately plan so the requirements and goals of the service department are achieved.
• Examine and review stock orders to enable a swift movement and balanced inventory of parts and accessories.
• Establish and manage a well-organized, effectively functioning, and congenial parts and accessories department.
• Devise and implement standard procedures and measures for ordering, receiving, documenting in inventory, displaying, selling, and restocking all merchandise.
• Stay current with Parts & Accessories management by developing and maintaining the skills needed to use the appropriate computer systems, including creating and evaluating inventory reports.
• Organize employees to keep the parts and accessories department clean and efficient.
• Prepare and present reports to the General Manager and Dealer Principal when asked.
• Working together with the Dealer Principal and General Manager, devise appropriate monthly and annual goals for the Parts and Accessories department.
• Meet budgeted expense and revenue goals.
• Attending pertinent training as available to keep current with parts and accessories merchandising trends and inventory control issues.
• Establish promotional and advertising campaigns for merchandise. Organize and carry out promotions to encourage new and existing customers to return to visit the dealership on a consistent basis.
• Devise a plan to amplify return on investment of parts inventory.
• Creatively work to increase the volume of Parts & Accessories sales.
• Using appropriate procedures for management, facilitate the Parts & Accessories department to generate expected levels of gross and net profit.
• Estimate the expected time for receipt of back ordered parts, be realistic and clearly convey the time required to the customer. Prevent high customer expectations if expectations are not likely to be met.
• Whenever appropriate, draw attention to any new merchandise, specials, and sales. Suggest additional products to supplement the customer's initial purchase.

General Responsibilities:

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Attending company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technological changes in products and services.
• Know and understand the federal, state, and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.