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Senior Business Analyst (Government Services)
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Job Description
General Responsibilities:
- Expected to contribute to the success of the department by providing leadership and guidance.
- Successfully solves difficult problems, recognized as a leader in more than one area.
- Recognized as a subject matter expert in areas specific to their discipline/team.
- Able to identify and address previously acknowledged problems, offering innovative solutions and influencing organizational strategy.
- Designs and leads implementation of product, process, automation and/or streamlines work using industry best practices or incremental ideas, resulting in systemic improvements and/or increased engagement.
- Designs new business processes that have a positive impact on customers and drives organizational growth.
- Mentors junior and mid-level team members, actively participates in the hiring process, advocates for business improvements, and contributes to the performance management process, providing valuable insights.
Responsibilities:
- Lead product requirements gathering, documentation, and validating processes throughout the project lifecycle.
- Lead discussions with clients, stakeholders, users, and internal team members to analyze, discuss, and document functionality.
- Collaborate cross-departmentally to refine and validate requirements and functionality, capturing assumptions and creating alignment of purpose.
- Lead the creation of Business Requirements Specifications, User Stories and Acceptance Criteria.
- Support QA with test case development.
- Assist in the testing process to refine requirements.
- Own and successfully conduct the process of measuring, reporting and meeting requirements.
- Recommend changes to the product roadmap based on requirements evolution.
Skills & Experience:
- Bachelor’s Degree in Computer Science, Computer Information Systems, Data Science, Business Administration, or related field.
- Relevant business analyst credentials and certifications, such as CBAP, PMP, and Agile.
- 5+ years experience as a Business Analyst.
- Proficiency in requirements management methodologies for digital product development, such as BABOK.
- Experience in creating and maintaining requirements, user acceptance testing strategies, and maintenance documentation.
- Experience using digital development tools (i.e., Jira, Confluence, Figma).
- Experience with Web Products built on a variety of platforms.
- Ability to lead client, stakeholder, and user-facing discussions.
- Ability to define and document Business Analyst process definition, including best practices and continuous improvement of responsibilities.
- Experience meeting critical deadlines, adapting quickly to shifting priorities, and managing multiple projects simultaneously.
- Excellent communication skills including the ability to communicate complex concepts clearly and succinctly to internal and external stakeholders.
- Experience working with federal, state, or local government agencies to analyze legacy systems, modernize service delivery, or improve citizen-facing platforms.
- Demonstrated ability to navigate complex stakeholder environments, including inter-agency coordination, regulatory compliance, and public sector governance models.
- Skilled in translating policy, legislative, or operational mandates into actionable system requirements and digital workflows.
- Familiarity with documenting business processes and functional specifications for government digital services, including case management, licensing, or application processing systems.
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