Jobs in Alaska 2026 (Now Hiring) - Smart Auto Apply

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Manages large amounts of incoming calls
• Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follows communication procedures, guidelines and policies
• Goes the extra mile to engage customers
• Provides a warm and compassionate greeting to every customer over the phone and in person
• Listens with intent to understand and provide the best guidance for the customer in person and over the phone.
• Determines the triage level of each pet over the phone and in person
• Provides excellent communication between clients, staff and doctors
• Manages the client flow from check-in, to appointment, and check-out, ensuring an exceptional client experience.
• Is able to offer emotional support to grieving clients in a compassionate and discreet manner.

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking

• University/college degree is an asset
• Familiarity with office software and phone systems a plus
• Previous experience, especially in Veterinary Medicine, preferred

• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Answering customer questions
• Troubleshooting and solving problems
• Scheduling appointments

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a college diploma

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