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Raymond James logo
Raymond JamesPittsburgh, Pennsylvania
Job Description Summary Develop activities of analysis, processing and disclosure of strategic information and tactics related to the effectiveness and productivity of the sales force. Guarantee the use of the tools and the implementation of processes driving the performance of the sales team. Align the strategies of brands and sales force by pointing at the variances plausibly existing in-between. Establish performance indicators and analyses that add visibility, planning teams, and competitive advantage to the distribution of time visiting and the focus on customer. Assure the support and streamline of the decision-making processes by the management information through the analysis of KPI's sales force performance. Use an analytical support in this matter to permit the identification of opportunities, conduction of business reviews, and preparation of action plans. Participate in the process of optimization and territorial location of the sales force through territory management methodology to enable the optimization of resources and an effective coverage of territories. Participate actively in the preparation and planning of the projects that have an impact on sales force, and identify opportunities for improvements to the final result of the projects. Job Description Summary of the Position: The Senior Salesforce Administrator ensures that we are maximizing efficiency and capitalizing on the full features and benefits of our Salesforce platform. The Senior Salesforce Administrator will report to the VP of Sales Operations, and will collaborate closely with functional leaders to support, configure, maintain, and improve TSC’s Salesforce ecosystem in support of daily operations and strategic initiatives. The position will provide Salesforce support to internal and external end-users and serve as a mentor for other Salesforce Administrators on the team. Primary Functions of the Position: Serves as a system administrator for the entire Salesforce platform including Sales Cloud, Service Cloud, Experience Cloud, Pardot, and Salesforce Shield Handles administrative functions including user account maintenance, reports and dashboards, workflows, process builders, flows, triggers, validation rules, campaigns, custom objects, change management, and sandbox deployments Key contributor to our ongoing development efforts for our customer-facing Salesforce Experience Community; including QA testing, UAT testing, and vendor management Helps prioritize and triage all Salesforce issues and enhancement requests directly with the Sales Operations team Organizes and performs system training and demonstrations to internal and external users Creates documentation of new system processes Gathers business requirements to create process improvements using Salesforce technology Maintains Salesforce database for integrity and accuracy including cleansing and duplicate record management Education and Experience Requirements: Bachelor’s Degree Salesforce Administrator certification 3+ years of Salesforce Administration experience Strong communication skills and experience working with functional leadership Creative and analytical thinker with strong problem-solving skills Demonstrated ability to meet deadlines and prioritize simultaneous requests Preferred Experience: Ability to write APEX triggers Experience in banking and/or financial services Essential Skills and Abilities: Strong presentation, collaboration, and communication skills Intellectually curious to gain deeper understanding of processes and requirements Self-starter and a team player capable of driving projects to fruition Familiarity with technical project methodologies and the software development lifecycle Exceptionally strong skills and knowledge of Microsoft Excel and PowerPoint Exemplify understanding of Salesforce integrations such as DocuSign, Jitterbit, SF Shield Education Bachelor’s: Business Administration, Bachelor’s: Education, Bachelor’s: Organizational Behavior Studies Work Experience General Experience - 13 months to 3 years Certifications Travel Workstyle Resident At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the sameWork with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mindTake ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Posted today

PwC logo
PwCPoznan, OH
Job Description & Summary As the Salesforce Team at PwC Polska, consisting of 150 specialists, we respond to dynamic changes in the world around us and the needs of our clients by implementing solutions based on the Salesforce platform - a world leader in the CRM area. hanks to our partnership and close collaboration with Salesforce, we have access to unique knowledge and the opportunity to implement their latest products, such as Salesforce Field Service, Marketing Cloud, Financial Services Cloud, Communication Cloud, and Net Zero Cloud. We combine expert knowledge in technology, business processes, and User Experience to tackle the challenges our clients face and deliver the most innovative solutions in the realm of Customer Experience. We are looking for: Salesforce Architect Your future role: Analysis of business requirements and mapping them to Salesforce capabilities, Creating technical design for solutions according to Salesforce best practices, leading development of IT solutions on Force.com platform applying best practice of design patterns (with ability to utilize Salesforce built-in functionalities), Presentations of design and implemented solutions to customers, Creative approach for solving common challenges across projects, Implementing and maintaining accelerators for future projects. Apply if you have: 8+ years' experience in IT commercial projects (on various positions), 3 + years' experience in Solution Architect/Technical Architect role, Very good understanding of CRM systems, Very good understanding of business processes in banking and/or insurance sector, Broad range of technical knowledge especially in system architecture area, Experience in leading implementation teams, Good uderstanding of system integration area, Open minded seeking for innovative solutions, Self-Starter Attitude, Very good spoken and written English. By joining us you gain: Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave, Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker, Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling, Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 3 paid hours for volunteering per month, Additional paid Birthday Day off, And when you start enjoying PwC as much as we do, you may recommend your friend to work with us. Recruitment process: Complete the form and send your resume, Talk to our Recruiter on a short HR screening call, Get to know each other better at a recruitment interview! Send your application today! In case you have any additional questions, contact us: pl_ITrecruitment@pwc.com. Your personal data will be processed for recruitment purposes by PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process - (list of entities). If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy. #LI-MS2

Posted 30+ days ago

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Two95 International Inc.New York, NY
Title : Salesforce Developer Location : Remote Work (NYC) Duration : Contract Rate: $Best possible Requirements Qualification: Experience in designing and implementing SFDC cross-organization along with cross-instance integrations in support of multiple business process environments. Must have experience in Lightning framework (e.g., Aura, LWC) Broad experience with common SDLC tools/techniques (GitHub, branching, code review) Proven integration experience using integration techniques - REST, SOAP APIs, oAuth and Single Sign-On Experience in SalesforceDX andExperience with code modularization and ability to write complex software tooling. Experience with object-oriented programming languages (e.g., Java, Python). Knowledge of the CRM domain with relevance to the cloud industry and its sales channels.(Eg sales, service, experience clouds) Understanding of PaaS platform (i.e., Force Dot Com). Expert in Salesforce performance including best practices for Apex/trigger code and organization limits Experience in Agile methodology environment Experience with CI and CD tools like Autorabit, Github, bitbucket, Jenkins, ANT for deployments Understanding of Salesforce security controls Experience and ability to leverage APIs from various systems using a modern programming language like Python, Javascript, or shell scripting Experience with serverless (AWS Lambdas, Cloud Functions, Azure Functions, etc) Understanding of OWASP top 10 vulnerabilities and mitigation techniques General familiarity with Vue.js, JavaScript, Angular, and building single page apps Experience with Salesforce data loading tools, web services, middleware (e.g., Dell Boomi, Informatica, etc.) Super extra bonus points for managing large seed data sets in scratch orgs to provide immediate out-of-the-box productivity when creating a scratch org Android application development (both Native and Cordova apps) using the Salesforce Mobile SDK Technical knowledge and proficiency with SQL, SOSL and SOQL to perform data acquisition, segmentation, and aggregation from multifaceted large volume data sources REQUIREMENTS Bachelor's degree in Computer Science (4-year degree), a related technical field, or equivalent practical experience Salesforce Platform Developer II certification, or equivalent experience Minimum 5 years of experience with the configuration and custom development for several CRM modules in SFDC and integrating SFDC with multiple business applications Experience with one or more programming languages (e.g., Java, C++, Python, JavaScript) Write understandable, testable code with an eye towards maintainability Benefits Note : If interested please send your updated resume to rehana.j@two95intl.com and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward hearing from you at the earliest!

Posted 30+ days ago

Idealist Consulting logo
Idealist ConsultingChicago, IL
Are you tenacious, pragmatic, with a keen sense of humor? You just might be an Idealist. At Idealist Consulting, we help organizations grow through Salesforce implementation, managed services, and custom application development. We are innovators and problem-solvers committed to global progressive action; delivering innovative technical solutions to empower organizations working on some of the world's most important causes and aspire to do no harm and benefit all. As a Nonprofit Salesforce Consultant: Marketing Cloud Account EngagementSpecialist , your role will involve close collaboration with clients to offer expert implementation support, optimize systems, and provide ongoing managed services administration. You will lead the configuration and adoption or augmentation of Pardot for nonprofit organizations. This role focuses on design, data structure, integrations, UI/UX and system testing to support client business processes. This is a part-time contracted 1099 position. How You’ll Contribute: Specialize in supporting Salesforce implementation projects through Marketing Cloud Account Engagement configuration Educate, guide, and empower clients in the Idealist Way Translate non-profit business requirements into well-architected solutions that best leverage Marketing Cloud Account Engagement functionality, integrations and product ecosystem Set up, integrate, and customize Marketing Cloud Account Engagement to client specifications Set up and customize marketing funnels, prospect segments, lead scoring/grading, nurture paths, and reporting, per client specifications Support the generation and implementation of test strategies to drive and convert qualified traffic Enhance Marketing Cloud Account Engagement usage through lead qualification and automation of business practice Balance response times and approvals across multiple assignments Plan activities from requirements to solution design using prescribed project management tools and delivery methodologies to ensure continuity in communication and project quality Escalate client or consultant capacity concerns to Client Success for resolution support Successfully build and nurture long-term client relationships Design and implement Salesforce solutions, to meet client needs, identify opportunities for business process and system alignment and optimization Facilitate discovery, through user story collection, grooming, and prioritization Customization of new fields, objects, page layouts, workflow rules, list views, etc. Customization with Salesforce native objects such as campaigns, email templates, etc. Customization of user administration including user setup, permissions, sharing rules, etc. Fundamental AppExchange application installation Support basic data migration within the data management capabilities of the Salesforce.com platform Fundamental data migration within the data management capabilities of the Salesforce.com platform Data hygiene upkeep including de-duplication, owner changes, address validation, etc. Report and dashboard development within Salesforce native functionality Familiarity with native integrations and the options available to deploy connectors and manage those processes Favor declarative functionality and architectural cohesion when solving assigned user stories Ensure quality design through validation and user acceptance testing Maintain baseline data integrity, hygiene, and security Provide documentation to support project team cohesion as well as client understanding and ownership of their system Facilitate the selection and implement third-party solutions and applications as needed Support ongoing system operations and user enablement Ability to log a case within the Salesforce platform Fundamental data entry with detail section and related lists Fundamental system analysis & project management Stay up to date on Salesforce best practice, ecosystem trends, and product releases Advise and train clients on product enhancements, new functionality, and adoption opportunities Alert Client Success of new opportunities Provide training and documentation for new and existing users User training within Salesforce standard functionality Your Background Includes: Baseline Expectation: 3+ years Salesforce administration with strong declarative design skills and the ability to deliver customer-driven solutions 3+ years Marketing Cloud Account Engagement administration or consulting Marketing Cloud Account Engagement Specialist and Consultant certifications strongly preferred Demonstrated expertise in handling complex and customized Marketing Cloud Account Engagement implementations for nonprofits Experience with UI related to Marketing Cloud Account Engagement and an advanced knowledge of flows Familiarity with nonprofit marketing strategy Excellent verbal and written communication skills including the ability to translate technical concepts to a non-technical audience Ability to engage in multiple projects at one time Creative and analytical thinking with a passion for solving customer problems with software solutions Familiarity with project management technology Familiarity with Salesforce for the nonprofit sector and unique needs of nonprofits using Salesforce preferred Extra Credit: Multiple Salesforce certifications, including Salesforce Certified Nonprofit Cloud Consultant (NPC) Familiarity with PROSCI and ADKAR Contractor hourly rates are set based on experience, certifications, and specialization. Idealist Consulting reviews all contractor rate bands at least once annually. Independent contractors define their own availability and capacity. Contractors are not employees of Idealist Consulting and are therefore not eligible for benefits such as healthcare coverage and paid time off. Independent contractors are required to carry their own professional liability insurance policy. A Little More About Us Idealist Consulting was founded in 2006 by returning Peace Corps volunteer Rob Jordan to help nonprofits and progressive organizations grow mission impact through technology. We’re committed to delivering innovative technical solutions to empower organizations working on some of the world's most important causes. Idealist Consulting is an equal opportunity employer. Idealist Consulting does not discriminate against individuals on the basis of race, color, gender, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin in the administration of its consulting and employment policies. We have a majority female leadership team and believe in the B Corp Declaration of Interdependence which states that businesses should aspire to do no harm and benefit all. Read our Commitment to Diversity, Equity, and Inclusion on our Ethics page .

Posted 30+ days ago

Guidehouse logo
GuidehouseSan Antonio, Texas
Job Family : SAAS/PAAS/Cloud Consulting Travel Required : None Clearance Required : Ability to Obtain Public Trust What You Will Do : Engage customer stakeholders to understand desired business outcomes and define success criteria Articulate to customer stakeholders the value of recommended solutions and approach Lead Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements Synthesize requirements to create clear and comprehensive user stories and solution design documentation Perform fit-gap analysis between Salesforce functionality and client requirements Develop innovative Salesforce solutions, involving declarative configuration of Salesforce, creation and refinement of complex data models, external integration, business process automation, and other custom functionality Develop innovative industry accelerators and contribute to thought leadership white paper development Draft custom development specifications and manage the delivery and testing of the functionality by Development Resources Iterate Salesforce solutions through an adaptive-agile cycle with the customer Product Owner Develop a training curriculum and deliver training sessions to the solution’s end users Work with the Guidehouse Project Manager to manage a project to scope, budget, and timeline expectations What You Will Need : Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse A BA/BS degree is required. A Minimum of 10 (10) years of work experience in information technology systems development can be substituted in place of a degree A minimum of SIX (6) years of experience administering or consulting with Salesforce Minimum of TWO (2) Current Salesforce Certifications (Admin, App Builder & Sales/Service/Community Clouds) Hands-on experience with declarative automation features of Salesforce, including Salesforce Lightning Flow Builder. Experience building applications with the low-code features of Salesforce Lightning Experience Experience with dynamic forms, advanced formulas, and validation rules Experience with business process definition, process mapping, and reengineering Experience writing Epics and user stories to capture Salesforce requirements Experience with data migrations to and from Salesforce Understanding of the key levers for B2B, B2C, hybrid business models Excellent written and oral communication skills Great teamwork and collaboration skills Experience with Agile or Hybrid-Agile methodology What Would Be Nice To Have : Candidates with an ACTIVE "SECRET" or higher-level clearance are preferred. Experience in “Big 4” or equivalent established consulting firm and/or Salesforce Platinum partner is highly desired Experience with public sector clients preferred Demonstrable experience in at least one of the Public Sector Solutions or Omnistudio Consulting Degree in Business, Computer Science, or Engineering MBA preferred What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Posted 2 weeks ago

Synechron logo
SynechronPittsburgh, Pennsylvania

$125,000 - $135,000 / year

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets. Our challenge We are seeking an experienced Salesforce Lead Developer to lead the design, development, and implementation of innovative Salesforce solutions. The ideal candidate will possess deep technical expertise in Salesforce development, integrations, and customization, with the ability to collaborate effectively with cross-functional teams to meet business objectives. Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Pittsburgh, PA / Dallas, TX is $125k - $135k/year & benefits (see below). The Role Responsibilities: Design, develop, and maintain custom Salesforce solutions using Apex, Lightning components, Visualforce, and other Salesforce tools. Ensure scalable and efficient code development aligning with best practices. Develop and manage integrations between Salesforce and other enterprise systems via APIs, middleware, and third-party applications. Troubleshoot and resolve integration issues to ensure seamless data flow and system interoperability. Extend Salesforce functionality to meet specific business needs within Sales Cloud, including customization of Product and Pricing models. Create workflows, validation rules, flows, and custom objects to automate and optimize sales processes. Conduct thorough testing (unit, system, integration) to validate solutions. Manage deployment processes, including release management and post-deployment support, ensuring stable and reliable solutions. Prepare detailed technical documentation for developed solutions, configurations, and integrations. Maintain up-to-date records to facilitate ongoing support and enhancements. Partner with business analysts, project managers, and product owners to gather requirements and translate them into technical designs. Communicate complex technical information effectively to both technical and non-technical stakeholders. Requirements: Must have 10+ years of experience in Salesforce development with Apex, Visualforce, Lightning Web Components, and declarative customization. Proven expertise in Salesforce development (Apex, Lightning Web Components, Visualforce). Strong understanding of Sales Cloud, Product Configuration, and Pricing models. Experience in designing and implementing integrations using APIs and middleware. Salesforce certifications such as Salesforce Certified Platform Developer, Architecture certifications are highly desirable. Excellent troubleshooting and problem-solving skills. Strong communication skills, with the ability to document technical solutions clearly. Demonstrated ability to work collaboratively in a team environment and lead technical initiatives. We offer: A highly competitive compensation and benefits package. A multinational organization with 58 offices in 21 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity & paternity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills, substantive knowledge, and personal development. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms. A flat and approachable organization. A truly diverse, fun-loving, and global work culture. S​ YNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law . Candidate Application Notice

Posted 2 weeks ago

Rakuten logo
RakutenSan Mateo, California

$96,443 - $163,680 / year

Job Description: Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community. Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com . Job Summary: As a Salesforce Developer at Rakuten Rewards, you will be responsible for building and maintaining innovative Salesforce solutions to meet the needs of teams spanning Sales, Finance, Product Development, and Operations. As Salesforce evolves at Rakuten Rewards from being a CRM solution to becoming a foundational platform upon which an increasing amount of our business is built, we need an experienced developer to help us to achieve our vision of offering the most rewarding way to shop. In this role you will be afforded opportunities for continued technical growth and expansion of scope & responsibilities. This role demands at least 3 years of hands-on development experience, with proven expertise in Apex, Lightning Web Components (LWC), and advanced declarative tools like Flow. You will have demonstrated adeptness at translating business requirements into technical designs, writing high-quality code, participating in code reviews to ensure adherence to best practices, and adeptly troubleshooting complex technical issues. You will also be adept at managing integrations with external systems and contributing to efficient deployment processes. Minimum qualifications include Admin, Platform App Builder, and Platform Developer I (PDI), certifications. Beyond coding, you will be expected to continuously stay updated with Salesforce’s evolving capabilities, optimize solution performance, and provide technical guidance to junior team members, ensuring the delivery of reliable and effective Salesforce applications. Key Responsibilities: Develop Complex Salesforce Solutions: Develop and deliver robust and efficient solutions on the Salesforce platform, utilizing a strong command of Apex, Lightning Web Components (LWC), and advanced declarative tools (Flow, Process Builder). Translate Business Needs into Technical Designs: Independently analyze and translate detailed business requirements into clear, actionable technical specifications and designs for significant features or modules. Perform Code Reviews and Promote Best Practices: Actively participate in code reviews, providing constructive feedback to peers and ensuring adherence to established coding standards and Salesforce best practices. Troubleshoot and Resolve Advanced Issues: Diagnose, analyze, and resolve complex technical issues and bugs within the Salesforce environment and related integrations. Implement Salesforce Integrations: Develop and maintain integrations between Salesforce and other internal or external systems, understanding various API technologies and common integration patterns. Contribute to Release Management and DevOps: Actively participate in and improve deployment processes, including use of version control (Git) and CI/CD tools, ensuring efficient and controlled releases. Provide Technical Guidance: Offer technical guidance and support to less experienced developers, helping them understand complex concepts and solve challenging problems within their specific project areas. Optimize Solution Performance and Scalability: Implement solutions with a strong emphasis on performance optimization, governor limits, and scalability, proactively identifying and mitigating potential issues. Stay Current with Salesforce Releases: Continuously learn and adapt to new Salesforce features, releases, and platform capabilities, applying relevant updates to ongoing development work. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficiency in Salesforce Programmatic Development: Strong command of Apex (classes, triggers, batch, future methods), Lightning Web Components (LWC), JavaScript, SOQL/SOSL, and VisualForce. Strong Declarative Skills: Expert-level ability to leverage Salesforce's declarative tools like Flow, Process Builder, Validation Rules, and Approval Processes for efficient solution delivery. Salesforce Certifications: Nice-to-Have : Platform Developer II, Sales/Service, and Experience Cloud. Experience with Salesforce Integration: Proven ability to build and maintain integrations between Salesforce and external systems using various API methods (REST/SOAP) and understand common integration patterns. Proficiency with Version Control Systems: Solid practical experience with Git or other version control systems for collaborative development, including branching, merging, and pull requests. Advanced Troubleshooting and Debugging Skills: Demonstrated ability to independently diagnose and resolve complex technical issues, identify root causes, and optimize code performance. Understanding of Salesforce Data Model and Security: In-depth knowledge of Salesforce data structures, security models (OWD, sharing rules, profiles, permission sets), and best practices for data integrity. Communication and Collaboration Skills: Ability to clearly articulate technical concepts, actively participate in technical discussions, provide constructive feedback in code reviews, and collaborate effectively with cross-functional teams. Problem-Solving and Analytical Mindset: Strong analytical skills to break down complex business problems into manageable technical components and design efficient solutions. Adherence to Best Practices: A commitment to writing clean, well-documented, testable code, and following established architectural patterns and development methodologies. Minimum Requirements: Salesforce Development Experience: 3+ years of professional, hands-on experience developing and customizing Salesforce applications, demonstrating a track record of delivering complex features. Salesforce Certifications: Required : Admin, Platform App Builder, and Platform Developer Five Principles for Success Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success. Always improve, Always Advance - Only be satisfied with complete success- Kaizen Passionately Professional - Take an uncompromising approach to your work and be determined to be the best Hypothesize- Practice- Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements. USD $96,442.50 - $163,680.00 annually

Posted 2 weeks ago

ADP logo
ADPWashington, District of Columbia

$70+ / hour

Replies within 24 hours Benefits: Competitive salary Job Description: Short Description : 16+ years of experience. Designs, develops, enhances, debugs, and implements Salesforce software applications. Complete Description : CONTRACT JOB DESCRIPTIONResponsibilities:1. Designs, develops, enhances, debugs, and implements Salesforce applications.2. Troubleshoots production problems related to Salesforce applications.3. Researches, tests, build, and coordinate the conversion and/or integration of new products based on client requirements.4. Designs and develops new software products or major enhancements to existing software.5. Addresses problems of systems integration, compatibility, and multiple platforms.6. Consults with project teams and end users to identify application requirements.7. Performs feasibility analysis on potential future projects to management.8. Assists in the evaluation and recommendation of application software packages, application integration and testing tools.9. Resolves problems with software and responds to suggestions for improvements and enhancements.10. Acts as team leader on projects.11. Instructs, assigns, directs, and checks the work of other software developers on development team.12. Participates in development of software user manuals. Minimum Education/Certification Requirements:Bachelor’s degree in IT or related field or equivalent experience. Compensation: $70.00 per hour

Posted 2 days ago

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Aristocrat TechnologiesLas Vegas, Nevada

$110,147 - $204,558 / year

We are seeking an accomplished Senior Salesforce QA Analyst to become an integral part of our Customer Experience technical delivery team. In this role, you will be responsible for testing all aspects of our global Salesforce platforms and ensuring the highest quality of delivery is being provided to our business partners. Additionally, you will be responsible for working closely with the IT delivery managers from different portfolios across IT and coordinating testing processes with other CPQ and ERP platforms. We have active projects in Sales, Marketing, Customer Service, Field Service, Contract Management, Finance, and CPQ. What You'll Do Validate data security and sharing rules in Salesforce, ensuring strict alignment to user profiles and public groups. Test and validate reports and dashboards based on roles and role hierarchies. Verify Salesforce standard and custom objects, page layouts, field validations, and user access according to defined profiles. Validate workflow rules, approval processes, and validation rules to ensure flawless performance. Apply Data Loader to insert, update, and bulk import/export data from Salesforce.com objects. Conduct data migration between environments and validate data accuracy. Develop test scripts and cases, logging defects in the QC environment. Perform various testing methods, including GUI, functional, regression, retesting, usability, acceptance, and smoke testing. Collaborate with QA team members, developers, project managers, and clients to resolve issues. Participate in technical and use case review meetings, supplying valuable insights. Engage in user acceptance testing to ensure functionality meets business requirements. Review functional requirements, test case scenarios, and test cases for completeness. Send daily status reports to QA managers, team members, and developer teams. Coordinate with onsite/offshore teams, conduct knowledge transfers, and provide support as needed. Prepare documentation on testing progress, test coverage, and status updates for various teams. Test Salesforce1 Mobile App, custom objects, fields, page layouts, custom tabs, reports, and other components. Test Salesforce.com setup, configuration, and customization. Run database queries in Workbench for test data into Salesforce. What We're Looking For Bachelor’s degree or equivalent experience in Computer Science, MIS, or Engineering. 2+ years of Salesforce QA Testing experience. 5+ years in medium to large enterprise IT environments. Profound understanding of Salesforce testing procedures and methodologies. Established track record in developing test plans, test cases, and scenarios. Expertise in developing test classes using Salesforce Apex. Skilled in using Salesforce debug logs for troubleshooting and root cause analysis. Solid understanding of the end-to-end testing process in Salesforce environments, including system integration. Experience with API testing and validation. Deep understanding of Salesforce functionalities and limitations. Experience setting up regression testing processes and frameworks, including UI, backend, and Salesforce components. Ability to define and report QA metrics for defined releases. Experience with automation testing tools such as Selenium and Bitbucket pipelines. Effective analytical skills and advanced written and verbal communication skills. Experience with SaaS and on-premises software platforms. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Pay Range $110,147 - $204,558 per year Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/ . Additional Information At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Posted 30+ days ago

PricewaterhouseCoopers logo
PricewaterhouseCoopersRaleigh, New York

$155,000 - $410,000 / year

Industry/Sector Not Applicable Specialism Salesforce Management Level Director Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Lead in line with our values and brand. Develop new ideas, solutions, and structures; drive thought leadership. Solve problems by exploring multiple angles and using creativity, encouraging others to do the same. Balance long-term, short-term, detail-oriented, and big picture thinking. Make strategic choices and drive change by addressing system-level enablers. Promote technological advances, creating an environment where people and technology thrive together. Identify gaps in the market and convert opportunities to success for the Firm. Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements. The Opportunity As part of the Salesforce Quote to Cash Consulting team you will lead the design of Salesforce technology-enabled solutions that address the needs of large organizations. As a Director you will execute complex programs, support business development efforts, and drive differentiation in PwC's offerings. This role is pivotal in driving growth, shaping client engagements, and mentoring future leaders, all while fostering an environment where people and technology thrive together. Responsibilities - Oversee the execution of intricate programs and initiatives - Foster collaboration between technology and personnel to enhance productivity - Identify market opportunities to differentiate PwC's service offerings - Maintain adherence to professional standards and guidelines - Promote a culture of innovation and continuous improvement What You Must Have - Bachelor's Degree - 9 years of experience What Sets You Apart - Master's Degree in Computer Science, Computer and Information Science, Management Information Systems preferred - One or more Salesforce.com certifications preferred - Bringing functional domain knowledge of Quote-to-Cash and advising clients on trends - Crafting and presenting compelling client presentations and briefings with clarity - Leveraging storytelling to connect technology with business - Developing data-driven business cases for clients that articulate the ROI for investment for complex CPQ / Billing programs - Mentoring and developing future leaders - Promoting a culture of innovation and excellence - Possessing prior experience in the consulting industry - Experience with Agile methodologies - Understanding of monetization models: transactional, recurring, consumption-based, subscription, and project-based Travel Requirements Up to 80% Job Posting End Date Learn more about how we work: https://pwc.to/how-we-workPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlinesThe salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Posted 6 days ago

Primer logo
PrimerSan Francisco, California
About Primer Fixing our K-12 education system is a civilizationally-important problem. We believe that all of our problems — including the ones that dominate the headlines — are downstream of education. We have a simple thesis on how to solve it: empower 1,000's of educators to launch microschools in their communities. We believe the historical tradeoff between price (tuition) and quality is a false dichotomy. PrimerOS automates and eliminates much of the costs of traditional schools. Microschools have a structural advantage — asset-light real estate — which means much lower capex and opex. You put it together, and you get something that's never existed before: a world-class education that's accessible to normal American families and can rapidly scale. Contractor Opportunity We’re a fast-growing K–8 microschool network looking for a contractor to help us stand up Salesforce Marketing Cloud Next and Data Cloud . The work: Stand up Marketing Cloud Next end-to-end: connectors, data model, identity resolution, core segments, scoring logic, and the plumbing back to Sales Cloud. Once the foundation is in place, our team will handle journeys. What we need: Hands-on Marketing Cloud Next (Core) implementation experience Strong Data Cloud setup + modeling skills Comfortable working with a small RevOps team Available for a focused 4–8 week project Context: We’re scaling and need proper MQL/SQL stages, behavioral triggers, and clean handoffs for our admissions funnel. If you believe education is worth rebuilding and you want to work on something with generational purpose, apply to Primer.

Posted 6 days ago

O logo
OneImagingMiami, Florida

$100,000 - $130,000 / year

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 4,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam. We’re looking for a proactive and versatile Systems Administrator to oversee Salesforce and a broader suite of tools that support our Go-To-Market (GTM) teams—including Sales and Customer Success. You will play a critical role in configuring and maintaining our systems, ensuring they are optimized for scale, data integrity, and cross-functional alignment. This role is ideal for someone with strong Salesforce experience who is also excited to manage adjacent platforms and integrations that drive operational efficiency across the customer lifecycle. What you'll do: Serve as the primary administrator and subject matter expert for Salesforce, supporting Sales, Customer Success, Providers, Finance, and Member Services. Own administration and user support for related GTM systems (e.g., CS platforms, ticketing systems, billing tools, or customer engagement platforms). Manage user access, roles, permissions, profiles, and licenses across platforms. Build and maintain reports, dashboards, and workflows to support team performance and decision-making. Create and manage custom Salesforce objects, fields, formulas, validation rules, and page layouts. Implement process automation and system workflows using Salesforce Flows, Process Builder, and other relevant tools. Maintain data integrity across systems through imports, deduplication, and ongoing audits. Collaborate with cross-functional stakeholders to understand evolving business needs and translate them into scalable system configurations. Troubleshoot and resolve user-reported issues, system errors, and integration gaps. Keep documentation of system architecture, processes, and configurations up to date. Stay current on platform best practices, upcoming releases, and opportunities to enhance functionality across tools. About you: 5+ years of experience as a Salesforce Administrator or similar systems admin role supporting GTM teams. Salesforce Administrator Certification required (Advanced Admin or Platform App Builder a plus) Experience with broader system administration across Customer Success and Sales, ticketing, or finance support tools (e.g., Zendesk, Gainsight, HubSpot, NetSuite, etc.). Strong understanding of Salesforce architecture, security, and configuration. Familiarity with Salesforce integrations and third-party tools (APIs, middleware, etc.). Proficiency in building dashboards, reports, and automated workflows. Strong attention to detail, analytical mindset, and problem-solving skills. Excellent communication skills and a collaborative approach to working with multiple teams. Comfortable working independently in a high-growth, fast-paced environment The target base salary range for this position is $100,000 - $130,000. Individual compensation will depend on various factors, including qualifications, skills, experience, location, and applicable laws. In addition to base salary, this role is eligible to participate in our equity incentive and competitive benefits plans. Fraud and Security Notice: Please be aware of recent job scam attempts. Our team uses the oneimaging.com email domain exclusively. If you have been contacted by someone claiming to be a OneImaging recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@oneimaging.com . Equal Employment Opportunity: OneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics. OneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@oneimaging.com .

Posted 3 weeks ago

W logo
World 50 GroupAtlanta, Georgia
World 50 Group is seeking a detail-oriented and collaborative Salesforce Administrator to maintain and optimize our Salesforce instance. In this role, you will play a crucial part on the DataOps team, ensuring our system is scalable, efficient, and aligned with our strategic business goals. You will work closely with stakeholders to translate business needs into technical requirements, helping to build effective Salesforce solutions. The ideal candidate is a proactive problem-solver with a passion for driving user adoption and maintaining a robust Salesforce environment. Key Responsibilities include but are not limited to: Responsible for daily system administration, configuration, support, and maintenance of the Salesforce platform. This involves promptly addressing support tickets and customizing CRM elements: such as objects, fields, page layouts, and record types to optimize business processes. Manages all facets of user administration for the W50 Organization, encompassing user access, new user onboarding, profile configuration, role assignment, permission set management, and the allocation of supplementary plug-in licenses as needed. Helps maintain CRM data quality through regular tasks such as modifying matching rules, running duplicate jobs, deduplication cleanup, data migration, and remediation, ensuring a single source of truth. Working with stakeholders to help optimize operational efficiency by enhancing the automation of existing processes. The position also supports the DataOps team in configuring new, automation-driven Salesforce features to streamline business processes through the effective use of tools such as flow, validation rules, queues, assignment rules, and approval processes. Partnering with stakeholders, design and create custom report types, reports, queries, grids and dashboards to provide actionable insights. Responsible for all Salesforce-related issues, including leading user training, onboarding, and developing documentation to help improve end-user proficiency and adoption of CRM. Works with senior DataOps team members and other departments to implement system enhancements and deploy new features. Supports the management of integrations with third-party and AppExchange applications.. Maintains up-to-date knowledge of Salesforce releases, testing new features in sandbox environments and supporting the implementation of relevant updates for end users. Responsibilities are subject to change daily, contingent on project needs, corporate strategic objectives, and business priorities. Qualifications: A minimum of two years of Salesforce administration experience required; Sales Cloud with Person Accounts preferred. Salesforce Administrator Certification (ADM-201) is strongly preferred. Familiarity with fundamental Salesforce concepts, such as custom objects, fields, and automation tools (e.g., Flow). Strong analytical and problem-solving skills with a proactive, detail-oriented mindset. Excellent communication and interpersonal skills, with the ability to effectively translate technical information for non-technical stakeholders. Solid project management and organizational skills to manage competing priorities. Proficiency in tools such as Conga Composer, Gridbuddy, Outreach.io, and Clay.io is preferred. Company Overview World 50 Group is a global leader in facilitating meaningful collaboration among C-suite executives from the world’s most influential companies. Through curated peer communities, strategic insights, and trusted exchange, we empower senior leaders to navigate challenges, share experiences and create lasting impact. We cultivate community, where leaders go beyond their company, to co-create a future of extraordinary impact. As a purpose driven company, we’re dedicated to building a workplace where people from different backgrounds can do their best work. Our company value One & All , demonstrates our commitment to creating a place where every individual feels seen, supported, and free to bring their whole selves to work. When people feel genuinely valued and included, they’re more engaged and effective. That’s why we focus on cultivating an environment that celebrates difference, empowers connection, and accelerates the success of our members and their organisations.

Posted 30+ days ago

Udemy logo
UdemyDenver, Colorado
Where we Work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. T his is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays . About your skills Technical Problem-Solving: You can analyze complex business requirements and design elegant solutions that balance functionality, performance, and maintainability. Technical Depth: You have a deep understanding of the Salesforce platform capabilities and limitations, allowing you to make optimal architecture decisions. Advanced Apex development skills including bulkification, governor limit optimization, and asynchronous processing Proficiency in JavaScript, HTML, and CSS, Aura, LWR for Lightning Web Component development Expert-level Flow builder skills with the ability to create complex, multi-step flows Experience with SOQL and SOSL query optimization for large data volumes Demonstrated ability to design and implement custom APIs using Apex REST and SOAP services Version control expertise using Git, including branching strategies and merge conflict resolution Proficiency with developer tools including Developer Console, VS Code, and Salesforce CLI Understanding of security best practices including sharing architecture and permission sets Collaboration: You excel at building relationships with team members and both technical and non-technical business partners to deliver integrated solutions that meet business objectives. Flexibility: You adapt quickly to changing priorities and requirements while maintaining productivity and quality. You’re comfortable switching between configuration and code-based tasks as needed, approaching each challenge with the right tool for the job. About this role As Udemy transitions from Zendesk to Salesforce Service and Experience Clouds, we are seeking a highly skilled Salesforce Service Cloud Developer to help design, build, and scale solutions that enhance our global customer support operations. Supporting both Direct-to-Consumer (DTC) and B2B (Enterprise) use cases, you will be instrumental in delivering complex, secure, and scalable implementations using both declarative tools and custom Apex/LWC development. You’ll collaborate closely with Product Managers, Admins, and cross-functional business partners to bring strategic initiatives to life—from advanced case management to AI-driven automation. What you’ll be doing Collaborate with product managers and architects to design scalable solutions within Salesforce Service and Experience Clouds that address complex business requirements Develop custom functionality using Apex classes, triggers, test classes, LWR, SOQL, SOSL and Lightning Web Components following best practices in performance, security, and modular design. Design and implement advanced automation using Flows, Process Builder, and Apex with complex branching logic, transaction control, and error handling Build and maintain integrations between Salesforce and external systems using REST/SOAP APIs, platform events, and Workato Execute configuration tasks, data migrations, and transformations using both declarative tools and custom ETL processes Support testing phases (QA, SIT, and UAT) and manage deployments across environments using Gearset with Udemy defined CI/CD practices Create comprehensive technical documentation and participate in knowledge sharing to ensure solution sustainability Actively engage in agile development practices including sprint planning, backlog grooming, and daily standups to deliver high-quality solutions on schedule What you’ll have 5-10 years of experience developing and administering Salesforce Service Cloud, with emphasis on supporting global SaaS companies Experience with Salesforce Experience Cloud, Workato, Gearset, and AI solutions are preferred. Required Salesforce certifications: Salesforce Administrator Platform App Builder Platform Developer I certifications Preferred Salesforce certifications: Platform Developer II Service Cloud Consultant Experience Cloud Consultant Javascript Developer 1 Hands on experience implementing complex Service Cloud solutions including Cases, Knowledge, Omni-Channel, and advanced automation Advanced skill in both declarative development (Flow, Process Builder, Validation Rules) and programmatic development (Apex, Aura, LWR, Lightning Web Components, API integrations) Experience working in an agile development environment with regular sprint cycles Excellent communication and collaboration skills, with the ability to translate technical concepts to non-technical stakeholders

Posted 4 weeks ago

Baird logo
BairdMilwaukee, Wisconsin
About the Role: Our Baird Salesforce professionals are dedicated to working together to support our expanding Salesforce implementation. Join us to design, build, continuously improve and maintain Salesforce solutions that solve real business problems. You’ll combine declarative configuration with programmatic development and apply Salesforce best practices to build, configure, automate, integrate and optimize Salesforce solutions to ensure users can maximize the platform’s value. Join an inclusive Salesforce team—engineers, developers, architects, analysts, and change leaders—who learn from each other, share ownership, and raise the bar together. This is a hybrid opportunity working 2-3 days/week in Milwaukee, WI at our headquarters. The Impact You’ll Make: Turn business requirements into functional Salesforce solutions using the appropriate declarative or programmatic tools based on a strong understanding of trade-offs between declarative and programmatic solutions and a declarative-first approach. Design, develop, test, document, and deploy Salesforce features with quality and reliability in adherence to the Salesforce Well-Architected framework. Mapping Salesforce features to the problem we are solving and the associated business processes. Clarify MVP and scope, consider platform‑first options (including AppExchange), and compare alternatives before committing to code. Work closely with product owners, business analysts, and peers to help translate business needs into working solutions by engaging in discovery and gathering requirements. Assist in effort estimation and applying Salesforce capabilities to business requirements. Clearly communicate trade-offs, risks, decision criteria to assist others in understanding the impact of changes to the Salesforce system. Collaborate closely with teammates and stakeholders, using agile feedback loops to refine decisions. Define and communicate a clear course of action, prioritize effectively, and summarize complex issues in simple terms for different audiences. Stay focused on the most important, prioritized work; communicate competing priorities; and give useful status updates with remaining‑work estimates. Manage user access and security, maintain data quality and integrity, automate business processes, create custom reports and dashboards. Manage installed managed packages and AppExchange solutions, including opening, managing and resolving application issues with external application vendors. Write/Maintain Apex classes, triggers, batch jobs, when necessary. Build Lightning Web Components (LWC) and Aura components, when necessary. Work with VisualForce and JavScript, when necessary. Develop and manage Salesforce integrations (REST/SOAP APIs, Platform Events, External Services). Implement and manage CI/CD pipelines for Salesforce deployments (Salesforce DX) and coordinate the rollout of enhancements to the production environment, including coordination with other IT areas and business stakeholders. We design with empathy and evidence, delivering intuitive, accessible solutions that fit real workflows and drive measurable adoption and outcomes that reflect a positive user experience. Experiment as a team, prototype and learn fast, and scale what works—celebrating collaboration and continuous improvement over perfection. Maintain org configuration, sandbox refreshes, and manage metadata. Partner with architects and data teams to enforce platform best practices and coding standards. Integrate third-party applications. Create and maintain technical documentation, including network diagrams, installation and configuration procedures, troubleshooting guidelines, and operational procedures. Support new releases and bug fixes as they relate to the management of the platform, Investigate and resolve failing processes, apps, and integrations by performing root‑cause analysis and implementing sustainable fixes. Take ownership for the health of the platform by looking beyond the current work to spot platform opportunities with long‑term benefits. Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. Supply level one support technicians with documentation and procedures for resolving common or recurring issues. Keep up to date on Salesforce releases (patches, upgrades, etc.), news and industry information. Participate in the Salesforce Success Community, local user group and other community events to help further your skills. Share ideas and collaborate with other Baird Salesforce professionals in the Baird Trailblazer group. What you’ll Bring to Baird: Bachelor of Science degree in Computer Science, Software Engineering, MIS, or a related field is preferred but not required. Equivalent experience and Salesforce certifications will also be considered. Suggested certifications: Salesforce Certified Platform Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer. Diverse Salesforce product knowledge and proven technical expertise. Experience with Sales Cloud, Financial Services Cloud, Experience Cloud, Marketing Cloud, MuleSoft are preferred. Proficient in developing and maintaining Apex classes, Visualforce pages, Lightning Web Components, SOQL, Flows and JavaScript within the Salesforce platform. Ability to design scalable solutions and write clean, efficient code using Salesforce development best practices is required. Knowledge of Microsoft development tools is a plus but not required (Object-Oriented design, C#, MVC, ASP.NET, Web API). Strong understanding of Salesforce data model and object relationships. Data management, data administration, and data modeling experience is a plus. Experience with Git, version control, and CI/CD tools (e.g., Salesforce DX) Working knowledge of integrations (middleware, REST APIs, or ETL tools) Strong communication skills with a great team player mentality. Experience with technical, user documentation, and training is a plus. Agile Methodology experience highly preferred (Kanban, User Stories, Sizing, Retro, etc.) Exceptional organizational skills with the ability to prioritize multiple projects. Understanding of change management methodologies is a plus. Focused and driven with excellent problem-solving skills and ability to communicate with technical and non-technical stakeholders. #LI-SB1 Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.

Posted 1 week ago

Abbott logo
AbbottLake Forest, California

$75,300 - $150,700 / year

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Senior Specialist Salesforce Effectiveness Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity Abbott Toxicology , a global leading provider of drug and alcohol testing solutions from rapid point of care testing to screening, laboratory services and program management is seeking an experienced commercial support partner. The role is based in Lake Forest, Illinois . The Senior Specialist Salesforce Effectiveness (SFE) will build strong partnerships with all levels of sales to understand commercial needs, translate into value-driven solutions, and lead the implementation of these solutions to align with global strategy and commercial growth. While there are some standard monthly processes, no two days are regularly the same. As such, we are looking for a naturally curious person who can actively listen, understand the needs (or needs behind the need) and develop a pathway for success. This role will report to the Commercial Excellence Manager, USWP , in Toxicology Division, and be part of a rockstar team. What You’ll Work On I mprove Processes that help sales teams & partners : Evaluate commercial processes and identify areas to streamline or automate. With a process-oriented mindset, challenge the current state need to ensure accuracy and efficiency and alignment with global processes and KPIs. Support the change management and implementation of solutions, including training and effective communications (the ‘why’) Support Commercial Teams with Analytics & Insights Develop deep understanding of business vertical sales data; with ability to connect disparate data across multiple sources. Support commercial team with sales funnel and forecast projections. Responsible of the Segmentation and Targeting process: Run HCP/Customers panel analysis, based on business strategic target, available data and expertise of Sales Force Team. Understand drivers of results and partner with sales teams to understand the ‘data story’ (trends, areas of improvement, etc.) and importance of good data quality. Analyze the market, competitors and diagnosis causals for performance by rep, by sales manager. Understand PowerBI metrics and trends and how SFDC plays in the larger data story, including when to build in SFDC vs PBI. Monthly fieldwork with Reps to understand their day to day and how help them in their territory management (KPIs performance, strategy execution, Market share/Market growth and Panel Analysis) Maximize benefits of Commercial Tech Stack Act as Salesforce.com SME and how CRM supports the overall sales process, including day-to-day support and resolution. Create and publish reports and dashboards for quant/qual leading and lagging indicator KPIs, with recommendations and actionable insights – by manager, by rep Understand and document current state vs future state. Document requirements through JIRA. Test the solution and train end users, and measure adoption (reinforce as needed) SFDC Work with manager to implement policies and procedures to ensure data integrity. Support Marketing and Sales teams through administrative efforts within our sales enablement tool (Allego). Sales Operations & Commission Administration Understand sales strategy for assigned business. Lead the territory modeling process and ensure appropriate systems are updated. Manage the sales performance process (data verification and loading to systems) and work with sales leaders to understand performance trends and drivers. Ensure timely and accurate commissions and communicate to reps (statements and supporting reports). Required Qualifications Bachelor's Degree or 5+ years’ experience in similar roles Ability to analyze and translate complex processes or data into actionable insights Demonstrated success of turning Salesforce insights into measurable improvements in sales productivity and sales growth Proficiency in CRM systems and capable of developing new functionalities; Salesforce Admin Certification a plus. Technical knowledge in Microsoft Excel advanced level and visual analytics tools (Power BI – intermediate level). Ability to work in multiple initiatives with short and overlapping deadlines. Strong interpersonal skills and ability to work with a diverse team. Self-motivated and self-starter, with initiative to deliver results. Preferred Qualifications Experience leading successful commercial process improvement initiatives. Work experience in a drug testing or laboratory knowledge is a plus but not required. Autonomous worker with strong accountability Role expected to work in a highly regulated and quality system environment. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/ Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at abbott.com , on LinkedIn at https://www.linkedin.com/company/abbott-/ , and on Facebook at https://www.facebook.com/AbbottCareers . The base pay for this position is $75,300.00 – $150,700.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Support & Administration DIVISION: TOX ARDx Toxicology LOCATION: United States > Lake Forest : J55 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link- English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link- Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Posted 4 weeks ago

Care It Services logo
Care It ServicesDallas, Texas

$50 - $55 / hour

Job Title : Salesforce Release Manager Location: US ( Remote ) The Salesforce Release Manager will use Agile Accelerator and Copado to facilitate the Continuous Integration and Continuous Deployment of changes to Salesforce orgs. They will report to the Platform Engineer in the Center of Excellence but will be embedded with a delivery team. They will participate in the Sprint Planning to organize the changes prior to release. Lead Release planning meeting They will be Tier 1 support for the developers in their commits and integration deployments They will deploy the changes to the UAT and Stage environments o Available to deploy to Pstage at least once a day EST They will back deploy changes to lower regions in the pipeline They will deploy the changes to the Production environment and Available to deploy to Prod §Twice a month- Wednesday morning at 6AM EST for Ops org Once a month- Friday night at 9pm EST for Health org They will assist the Platform Engineer in enhancements to the tools. Areas of Expertise and Experience must include: 1. Releases- Industry Best Practices 2. Salesforce a. Deep understanding of MetaData 一 b. Understanding of Apex Code i. Coverage ii. Testing 一 c. VS Code i. Package.xml 3. Copado a. Metadata pipeline 一 i. Commits 一 ii. Promotions 一 iii. Deployments 4. GitHub a. Branching Strategy b. Pull Requests 一 c. Operations 一 i. Cloning 一 ii. Pull vs Synch 一 iii. Stage vs Commit 一 iv. Merge 一 d. VS Code i. Extensions 一 ii. Search This is a remote position. Compensation: $50.00 - $55.00 per hour Who We Are CARE ITS is a certified Woman-owned and operated minority company (certified as WMBE). At CARE ITS, we are the World Class IT Professionals, helping clients achieve their goals. Care ITS was established in 2010. Since then we have successfully executed several projects with our expert team of professionals with more than 20 years of experience each. We are globally operated with our Head Quarters in Plainsboro, NJ, with focused specialization in Salesforce, Guidewire and AWS. We provide expert solutions to our customers in various business domains.

Posted 1 week ago

West Monroe logo
West MonroeChicago, Illinois

$121,600 - $143,000 / year

Are you ready to make an impact? West Monroe is searching for a Senior Consultant within our Technology & Experience practice. In this role, you’ll collaborate with clients to establish the project vision, lead Salesforce implementations, analyze business requirements, and help design Salesforce solutions. Responsibilities Lead Sales, Quote-to-Cash, and Billing business process review sessions to identify user stories and requirements. Design and implement advanced Salesforce Revenue Cloud solutions, including CPQ, Billing, Subscription Management, and Usage-Based Billing functionalities. Configure and build solutions on the Salesforce Platform, including Sales Cloud, Revenue Cloud (CPQ & Billing). Facilitate business process reviews to streamline client workflows and optimize operations. Oversee unit, system, and end-user testing to ensure solutions meet business requirements. Provide end-user training and create documentation for solution adoption. Manage project status, timelines, risks, and deliverables for overall projects or specific workstreams Qualifications College degree or equivalent experience required. 4+ years of experience in Salesforce consulting, with 2+ years working on CPQ and Revenue Cloud implementations. Proficient in Quote-to-Cash, Product Master Data Management, and Contract Lifecycle Management processes. Deep understanding of Salesforce Revenue Cloud functionalities, including pricing rules, discounting, invoicing, subscription management, and revenue recognition. Hands-on experience with Salesforce declarative tools (e.g., Flows, Process Builder) and configuration. Familiarity with Salesforce B2B Commerce and integrations with ERP or financial systems. Experience in managing status, timelines, and risks at the program or workstream level. Proficient in documenting requirements and solution design deliverables. Salesforce Certified CPQ Specialist required; Salesforce Certified Revenue Cloud Consultant preferred. Excellent client-facing and oral communication skills. Proven ability to work well independently and within a team environment. Ability to travel to client sites 30–50%. Based on pay transparency guidelines, the salary range for this role is listed below . Information on our competitive total rewards package, including our bonus structure and benefits is here . Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date. Chicago $121,600 — $143,000 USD Other consultancies talk at you. At West Monroe, we work with you. We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions. The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come. At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next. You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact. West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion . If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com . Please review our current policy regarding use of generative artificial intelligence during the application process . If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here .

Posted 3 weeks ago

LPL Financial logo
LPL FinancialCharlotte, North Carolina

$100,275 - $167,125 / year

What if you could lead the transformation of how Salesforce drives Client Success? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. As AVP, Salesforce Analytics, you’ll play a critical role in optimizing our CRM strategy, ensuring data integrity, and delivering innovative solutions that enable our Client Success organization to thrive. If you’re ready to make an impact with cutting-edge tools and strategic thinking, discover what’s possible with LPL Financial. Job Overview: The AVP, Salesforce Analytics will serve as the Salesforce subject matter expert for the Client Success organization, leading CRM strategy, data governance, and system optimization. This role is responsible for driving adoption and enhancements of Salesforce, managing critical initiatives, and acting as a liaison between business stakeholders and technology teams. The AVP will combine product management, analytics, and operational rigor to deliver scalable solutions that improve efficiency and enable growth. Responsibilities: Own the Salesforce roadmap for Client Success, including optimization and new feature implementation. Conduct monthly CRM audits to maintain data integrity and trust in the platform. Act as the primary liaison between Client Success stakeholders and Product/Technology teams, translating business requirements into actionable solutions. Develop and maintain campaign reporting and playbooks to support strategic initiatives. Prioritize and manage backlog items, balancing current needs with future opportunities. Support change management and training efforts to drive adoption of Salesforce tools. Monitor downstream impacts of new configurations and ensure scalability across teams. What are we looking for? We’re looking for a strategic thinker and strong collaborator who thrives in a fast-paced environment and is passionate about leveraging Salesforce to deliver exceptional client experiences. Our ideal candidate combines technical proficiency with business acumen, embraces continuous improvement, and can influence outcomes without direct authority. Our ideal candidates pursue greatness , act with integrity , and are driven to help our clients succeed . We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work. Requirements: 5–10+ years of experience in Salesforce analytics, product management, or CRM strategy Proven expertise as a Salesforce SME Strong leadership, communication, and stakeholder management skills Ability to work cross-functionally and drive outcomes in an agile environment Proficiency in data analysis, Excel, and PowerPoint Core Competencies: Strategic Agility Problem Solving & Decision Making Operational Rigor Leadership & Influence Preferences: Experience in financial services or fintech Familiarity with agile methodologies and product lifecycle management Advanced presentation and roadmap development skills Salesforce certification preferred Pay Range: $100,275-$167,125/yearActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer! Company Overview: LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients. For further information about LPL, please visit www.lpl.com . Join LPL Financial: Where Your Potential Meets Opportunity At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services. Why LPL? Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here! Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here! Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here! Impactful Work: Our size is just right for you to make a real impact. Learn more here! Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here! Community Focus: We care for our communities and encourage our employees to do the same. Learn more here! Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here! Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE. Information on Interviews: LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947. EAC1.22.25

Posted 4 days ago

Langley Federal Credit Union logo
Langley Federal Credit UnionNewport News, Virginia
Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley. Langley Federal Credit Union is one of the 100 largest credit unions in the United States with over $5B in assets and over 400,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia. Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to: Investing in You: Educational Assistance, encompassing books, lab fees, registration costs, and more. Support for Student Loan Repayment. Abundant Career Growth Opportunities. Time Off That Matters: Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap. Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too! Paid Sick Time for all team members. Financial Security: Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option. Company-covered short- and long-term disability insurance. Complimentary Life Insurance and the choice of additional Voluntary Life Insurance. Flexible Health Care and Dependent Care benefits. Langley Federal Credit Union is currently hiring for a Full Time Salesforce Product Manager to work on-site from our Newport News corporate office, located in Newport News , VA . THIS IS NOT A REMOTE POSITION. Essential Functions, Duties, and Responsibilities: Independently leverages research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. Translates technology products and experience opportunities (improvement ‘needs’ and ‘wants’ as well as all other input) into initiatives and drives the execution strategy development. Champions and drives technology & experience opportunities from idea to validation and implementation. Collaboration with all relevant stakeholders or SMEs (Business, UX, Technology, Ops, Marketing, etc.). Leads the development of business case artifacts and hypothesis for scoping and prioritization of efforts. Drives strategies and initiatives that maximize Langley’s investment in Salesforce, ensuring the platform delivers measurable value, efficiency, and business alignment. Serves as a financial services and Salesforce subject matter expert throughout the development lifecycle from idea through launch and optimization. Prepares compelling presentations and other forms of communication to present and communicate complex concepts to a diverse audience. Guides small, matrixed teams in identifying new opportunities, balancing priorities, and making trade-offs to ensure value delivery. Maintains and prioritizes the Salesforce project backlog, ensuring the highest priority initiatives are prioritized while ensuring alignment with business goals and platform ROI. Leads weekly scrum and daily standups as needed to ensure effective alignment, communication and collaboration. Leads stakeholder meetings to communicate product updates and solicit feedback. Makes autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy. Analyzes user feedback and other data to identify practical solutions that enhance platform impact. Collaborates across business units to champion platform adoption and value creation, regardless of organizational structures while advocating for the benefit of the member. Ensures all platform changes and enhancements align with Langley’s risk and regulatory requirements; proactively escalates concerns as needed. Qualifications: Bachelor’s degree or equivalent education and related experience required. Salesforce certification is required including one or more of the following: Financial Services Cloud, Service Cloud Consultant, Sales Cloud Consultant, Platform Strategy Designer, Platform User Experience Designer, Salesforce Admin, Salesforce Certified Business Analyst, Experience Cloud Consultant, or Omnistudio Consultant. Three years of experience using Salesforce required. Involvement in the implementation process is strongly preferred. Use of Salesforce in a financial institution experience strongly preferred. One-year experience working in an agile product development environment preferred. One-year experience working in banking preferred. Our Keys to Success: Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities. Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results. Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future. Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities. Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization. Physical Requirements: The physical demands described here must be met by an employee to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands, including fingers, operate standard office equipment such as a mouse, keyboard, and adding machine, as well as speak and hear. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less). Working Conditions: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in a climate-controlled office environment where the noise level is typically quiet to moderate. This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.

Posted 30+ days ago

Raymond James logo

Senior Salesforce Administrator

Raymond JamesPittsburgh, Pennsylvania

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Job Description

Job Description Summary

Develop activities of analysis, processing and disclosure of strategic information and tactics related to the effectiveness and productivity of the sales force. Guarantee the use of the tools and the implementation of processes driving the performance of the sales team. Align the strategies of brands and sales force by pointing at the variances plausibly existing in-between. Establish performance indicators and analyses that add visibility, planning teams, and competitive advantage to the distribution of time visiting and the focus on customer. Assure the support and streamline of the decision-making processes by the management information through the analysis of KPI's sales force performance. Use an analytical support in this matter to permit the identification of opportunities, conduction of business reviews, and preparation of action plans. Participate in the process of optimization and territorial location of the sales force through territory management methodology to enable the optimization of resources and an effective coverage of territories. Participate actively in the preparation and planning of the projects that have an impact on sales force, and identify opportunities for improvements to the final result of the projects.

Job Description

Summary of the Position:

The Senior Salesforce Administrator ensures that we are maximizing efficiency and capitalizing on the full features and benefits of our Salesforce platform. The Senior Salesforce Administrator will report to the VP of Sales Operations, and will collaborate closely with functional leaders to support, configure, maintain, and improve TSC’s Salesforce ecosystem in support of daily operations and strategic initiatives. The position will provide Salesforce support to internal and external end-users and serve as a mentor for other Salesforce Administrators on the team.

Primary Functions of the Position:

  • Serves as a system administrator for the entire Salesforce platform including Sales Cloud, Service Cloud, Experience Cloud, Pardot, and Salesforce Shield
  • Handles administrative functions including user account maintenance, reports and dashboards, workflows, process builders, flows, triggers, validation rules, campaigns, custom objects, change management, and sandbox deployments
  • Key contributor to our ongoing development efforts for our customer-facing Salesforce Experience Community; including QA testing, UAT testing, and vendor management
  • Helps prioritize and triage all Salesforce issues and enhancement requests directly with the Sales Operations team
  • Organizes and performs system training and demonstrations to internal and external users
  • Creates documentation of new system processes
  • Gathers business requirements to create process improvements using Salesforce technology
  • Maintains Salesforce database for integrity and accuracy including cleansing and duplicate record management

Education and Experience Requirements:

  • Bachelor’s Degree
  • Salesforce Administrator certification
  • 3+ years of Salesforce Administration experience
  • Strong communication skills and experience working with functional leadership
  • Creative and analytical thinker with strong problem-solving skills
  • Demonstrated ability to meet deadlines and prioritize simultaneous requests

Preferred Experience:

  • Ability to write APEX triggers
  • Experience in banking and/or financial services

Essential Skills and Abilities:

  • Strong presentation, collaboration, and communication skills
  • Intellectually curious to gain deeper understanding of processes and requirements
  • Self-starter and a team player capable of driving projects to fruition
  • Familiarity with technical project methodologies and the software development lifecycle
  • Exceptionally strong skills and knowledge of Microsoft Excel and PowerPoint
  • Exemplify understanding of Salesforce integrations such as DocuSign, Jitterbit, SF Shield

Education

Bachelor’s: Business Administration, Bachelor’s: Education, Bachelor’s: Organizational Behavior Studies

Work Experience

General Experience - 13 months to 3 years

Certifications

Travel

Workstyle

Resident

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to:

  •  Grow professionally and inspire others to do the sameWork with and through others to achieve desired outcomes
  •  Make prompt, pragmatic choices and act with the client in mindTake ownership and hold themselves and others accountable for delivering results that matter
  •  Contribute to the continuous evolution of the firm

    At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  

  • When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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