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• Schedule weekly clinical visits with the Director of Clinical Services to facilitate effective patient care and team collaboration. 
• Observe, record, and report any changes in patient conditions, including signs and symptoms, the Director of Clinical Services or RN Case Manager as needed. 
• Assist in calling and visiting patients to monitor their health and provide support. 
• Answer telephone calls, respond to inquiries, and communicate effectively with staff, patients, and families regarding care plans and services. 
• Contact outside physicians listed on the hospice assignments upon patient admission and discharge to ensure continuity of care. 
• Order DME (Durable Medical Equipment) based on patient condition and RN requests, ensuring timely delivery and setup of equipment. 
• Notify DME companies and pharmacies of patient needs and any changes in care requirements. 
• Assist team members in coordinating care plans with interdisciplinary team members, ensuring comprehensive patient support and effective communication. 
• Participate in team meetings to discuss patient progress and contribute to care strategies. 
• Deliver equipment and medication to patients' homes, providing setup and education assistance to ensure proper usage and functionality of the equipment. 

• Proficient in Microsoft Windows and Microsoft Office applications.
• Strong organizational, written, and verbal communication skills.
• Demonstrates sound judgment and effective problem-solving using available resources and collaboration.
• Skilled in managing multiple tasks and priorities simultaneously.
• Able to follow both verbal and written instructions accurately.
• Maintains a positive, receptive attitude toward feedback and direction.
• Committed to the hospice philosophy and capable of accurately representing its mission and services.
• Self-driven, able to work independently as well as collaboratively in a team setting.
• Solid understanding of English grammar and general office practices, including typing and filing.
• Experienced in providing quality customer service.
• Basic mathematical proficiency and ability to produce accurate data.
• Familiar with commonly used medical terminology.
• Knowledgeable of Medicare requirements specific to certified hospice programs.

• Minimum Clinical Medical Assistant or Licensed Practical Nurse certification. 
• Minimum of 1 year experience in a healthcare environment or equivalent position.
• Operates phone system, computer hardware, calculator, printer, facsimile, copiers and other standard office equipment.
• Frequent use of own personal motor vehicle and cell phone to run errands as directed.  

• Primarily Monday through Friday 8:00 a.m. to 4:30 p.m., with a half-hour lunch break. 
• Duties may occasionally require after-hour work, including weekends as needed. 
• Holidays observed. 

We are a growing hospice provider that provides palliative, hospice and bereavement services. We support to those facing a life-limiting illness, while enabling them to live with dignity, choice and comfort.We provide exceptional care and solution-based choices that align with patient values.We give support with a patient and family focus and are dedicated to the belief that quality of life matters.