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Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Details:

• Monday - Friday
• 8:00AM - 4:30PM
• Overtime may be necessary
• Pay: $20.06- $22.00

Position Summary:

The Customer Service Specialist is an action-oriented role for a motivated individual who has an

obsession for customer satisfaction and experience with helping customers, passionate about

driving process improvement while analyzing systemic issues, and implementing solutions to

challenging problems. Under general supervision of the Division President, they will provide

exceptional service to the customer through various forms of communication and processes. The

Customer Service Specialist is the contact between departments within the organization including

Customer Service, Operations, Transportation, Inventory, and several other departments. The ideal

candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be

creative and analytical problem solvers with a passion for excellent customer service.

Position Responsibilities:

• Reviews and processes division level credits daily using various programs and current
• processes, maintaining processing time set by company standards.
• Responds to a variety of inquiries from customers and internal teams via Teams. CCIC,
• email, telephone or any other means of communication method.
• Conducts account research and resolves issues within the scope of authority.
• Assures that appropriate records are maintained and required reports are prepared in a
• timely fashion.
• Review assigned reports and take action to resolve issues.
• Enter and retrieves a variety of information using computer terminal. (DCMS, CCIC, Excel)
• Assists internal and external customers with orders, credits, item information and credit
• discrepancies.
• Maintains a working knowledge of pricing and product availability.
• Assures customer service levels are maintained according to company standards.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Maintains a positive and professional demeanor and portrays the company in a positive
• light.
• Proactively communicates system and process issues, and customer feedback trends to
• management.
• Ability to establish priorities, high level multitask, work independently, and proceed with
• objectives without supervision.
• Exceeds customer expectations by going above and beyond.
• Other duties as assigned.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

Required Qualifications

• High School Diploma/GED required or equivalent work experience
• 1-2 years of related customer service, client management and troubleshooting experience
• 1-2 years of experience using Microsoft Outlook and phone experience
• C-Store and/or grocery industry experience

Preferred Qualifications

• 1+ years of Core-Mark experience with expert level knowledge of business process and

policies.