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Position Overview

The ideal candidate(s) will provide operational and customer service support for departmental events and performances associated with the University Theatre and University Dance Company. Under the supervision of professional event staff, student employees may serve as House Managers and/or Box Office Assistants, assisting with audience services, ticketing operations, patron communication, event logistics, and facility oversight to ensure a positive and professional patron experience.

Job Description

60% - Box Office Customer Service

• Deliver high-quality customer service by selling tickets in person and over the phone, processing transactions accurately, and handling cash in accordance with established procedures.

30% - House Management

• Serve as House Manager for Theatre and Dance productions, overseeing front-of-house operations. Train and supervise volunteer ushers and collaborate with professional staff to ensure patron safety, accessibility, and a positive audience experience.

10% - Other Duties as Assigned

• Perform additional responsibilities and support departmental initiatives as needed.

Required Qualifications

• Demonstrated customer service skills, as evidenced through application materials and/or prior work experience.

Preferred Qualifications

• Interest or experience in theatre, dance, and/or other performing arts, as demonstrated in application materials.
• Retail or other sales experience, as demonstrated in application materials.
• Federal Work-Study eligibility, as demonstrated in application materials.

Position Requirements

During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester or (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or (3) be enrolled in summer session or (4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).

Employment Conditions

(1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.

(2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Additional Candidate Instruction

In addition to the online application, the following documents are required to be considered for this position:

• A cover letter addressing how required and preferred qualifications are met.
• Resume or curriculum vitae.
• Contact information for three professional reference

A review of applications will continue until a qualified pool of applicants has been identified. Incomplete applications will not be considered.

Contact Information to Applicants

Jack Rischer

jrischer@ku.edu

Application Review Begins

21-Aug-2026

Anticipated Start Date

24-Aug-2026

Advertised Salary Range

$11.00

Primary Campus

University of Kansas Lawrence Campus

Reg/Temp

Temporary

Work Schedule

Up to 12 hours per week based on event/performance schedule. Mostly night and weekend hours.

Disclaimer

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, civilrights@ku.edu, Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.