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Wildlife Conservation SocietyNew York, NY

$23+ / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$23+/hour
Benefits
Paid Holidays

Job Description

Job Description

Department: Building & Grounds

Title: Frontline Guest Experience Coordinator

Location: New York Aquarium (Brooklyn)

Employment Type: Temporary/Seasonal

Status:  Non-Exempt

Grade Level:  Hourly

Pay Rate: $23/hour

Reports To: Facilities Management/Building & Grounds Supervisor

Schedule: Wednesday-Sunday, including Holidays

Hours: 10am-6pm

Position Summary:

The Frontline Guest Experience Coordinator supports daily guest operations across the New York Aquarium by maintaining a strong on-floor presence in high-traffic public areas. This position helps ensure a safe, welcoming, and organized guest experience through active wayfinding, guest flow support, operational awareness, and communication with frontline teams.

The ideal candidate is observant, approachable, calm under pressure, and comfortable working in a fast-paced public environment while remaining highly visible and engaged throughout the day.

Key Responsibilities:

  • Maintain an active presence throughout public areas to support guest experience, wayfinding, and crowd flow.
  • Monitor congestion points, exhibit circulation, and operational conditions during peak attendance periods.
  • Support guest movement and line organization around major attractions and Aquatheater operations.
  • Identify and communicate guest-facing operational issues including cleanliness concerns, blocked pathways, signage issues, and presentation needs.
  • Coordinate with Building & Grounds, Security, Admissions, and seasonal staff to support smooth daily operations.
  • Assist during attendance surges, weather impacts, special events, and guest incidents as needed.
  • Provide frontline observations and operational feedback to management to support continuous improvement.

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FAQs About 0.0 Jobs at Wildlife Conservation Society

What is the work location for this position at Wildlife Conservation Society?
This job at Wildlife Conservation Society is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Wildlife Conservation Society?
Candidates can expect a pay range of $23 (per hour).
What employment applies to this position at Wildlife Conservation Society?
Wildlife Conservation Society lists this role as a Full-time position.
What experience level is required for this role at Wildlife Conservation Society?
Wildlife Conservation Society is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Wildlife Conservation Society for this role?
Wildlife Conservation Society offers Paid Holidays for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Wildlife Conservation Society?
You can apply for this role at Wildlife Conservation Society either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.