Customer Service Engineer

Worldwide TechServices OpenBlue Springs, Mississippi

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

Qualifications
Responsibilities

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs

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FAQs About Customer Service Engineer Jobs at Worldwide TechServices Open

What is the work location for this position at Worldwide TechServices Open?

This job at Worldwide TechServices Open is located in Blue Springs, Mississippi, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Worldwide TechServices Open?

Employer has not shared pay details for this role.

What employment applies to this position at Worldwide TechServices Open?

Worldwide TechServices Open lists this role as a Full-time position.

What experience level is required for this role at Worldwide TechServices Open?

Worldwide TechServices Open is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Worldwide TechServices Open?

You can apply for this role at Worldwide TechServices Open either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.