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Customer Service Specialist (Remote)

TCC Solutions GroupBirmingham, AL
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Overview

Schedule
Flexible-schedule
Full-time
Part-time
Career level
Senior-level
Remote
Remote
Benefits
Flexible/Unlimited PTO
Career Development

Job Description

About Call Center Representative Position

We're on the lookout for 10-20 Customer Service Specialists to be the primary link between our company and our list of Fortune 500 clients. This position is an opportunity to work from home with the flexibility to create your own schedule and manage your weekly hours. Positions offered are full time, part time and seasonal. 

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

  • Manage large amounts of inbound and outbound calls with efficiency and courtesy

  • Follow conversation prompts and scripts when handling different topics

  • Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by going the extra mile when you can

  • Keep accessible, comprehensive records of all conversations in our call center database

  • Attend educational seminars to improve knowledge and performance level

  • Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

  • Strong phone and verbal communication skills, plus active listening skills

  • Comfortability with CRM systems and best practices

  • Empathetic customer focus, flexibility to manage many different personality types

  • Ability to multi-task, set priorities, and manage time effectively

  • High school degree

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FAQs About Customer Service Specialist (Remote) Jobs at TCC Solutions Group

What is the work location for this position at TCC Solutions Group?
This job at TCC Solutions Group is located in Birmingham, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TCC Solutions Group?
Employer has not shared pay details for this role.
What employment applies to this position at TCC Solutions Group?
TCC Solutions Group lists this position under the following employment categories:
  • Flexible-schedule
  • Full-time
  • Part-time
What experience level is required for this role at TCC Solutions Group?
TCC Solutions Group is looking for a candidate with "Senior-level" experience level.
Does TCC Solutions Group allow remote work for this role?
Yes, this position at TCC Solutions Group supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by TCC Solutions Group for this role?
TCC Solutions Group offers following benefits: Flexible/Unlimited PTO and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at TCC Solutions Group?
You can apply for this role at TCC Solutions Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.