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Call Center Agent- Manager

Thrive LGBTQ ReunitedColumbus, OH
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Overview

Schedule
Full-time
Career level
Entry-level
Remote
Remote
Benefits
Paid Vacation

Job Description

Thrive LGBTQ Reunited is looking for a customer service representative to join our team in our Remote office's are Nationwide . This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

 

Responsibilities:

 

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

 

Requirements:

 

  • Bachelor’s degree or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system


 

About Thrive LGBTQ Reunited :

 

Thrive LGBTQ Reunited is a Social Service / Homeless organization dedicated to Helping the LGBT homeless Community with Housing .

 

Our employees enjoy a work culture that promotes LGBT Communcation.

 

 

Employees can also take advantage of Company Cards , Travels , Extra Vacation

 

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FAQs About Call Center Agent- Manager Jobs at Thrive LGBTQ Reunited

What is the work location for this position at Thrive LGBTQ Reunited?
This job at Thrive LGBTQ Reunited is located in Columbus, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Thrive LGBTQ Reunited?
Employer has not shared pay details for this role.
What employment applies to this position at Thrive LGBTQ Reunited?
Thrive LGBTQ Reunited lists this role as a Full-time position.
What experience level is required for this role at Thrive LGBTQ Reunited?
Thrive LGBTQ Reunited is looking for a candidate with "Entry-level" experience level.
Does Thrive LGBTQ Reunited allow remote work for this role?
Yes, this position at Thrive LGBTQ Reunited supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Thrive LGBTQ Reunited for this role?
Thrive LGBTQ Reunited offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Thrive LGBTQ Reunited?
You can apply for this role at Thrive LGBTQ Reunited either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.