103Q - Lead Software Development Engineer - Flex Location

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Job Description:

Lead AI Engineer - Developer Productivity & Copilot Platforms

Overview

We are seeking a Lead AI Engineer to drive developer productivity through Copilot‑first workflows, Generative AI solutioning, and autonomous agent programming. This role is critical to advancing our Developer Experience (DX) strategy by enabling modern, AI‑augmented development practices across engineering teams.

You will serve as a hands‑on technical leader and evangelist for GitHub Copilot, Microsoft Copilot Studio, and other generative AI products such as Microsoft Power Platform, while researching, evaluating, and operationalizing emerging AI capabilities that measurably improve how software is built and delivered.

Success is defined by adoption, efficiency gains, and scalable enablement, not experimentation alone.

Key Responsibilities

GitHub Copilot & Developer Productivity Evangelism

• Drive adoption and advanced usage of GitHub Enterprise and GitHub Copilot, including Copilot Chat and autonomous agent‑based workflows.

• Identify high‑impact use cases across the SDLC (coding, testing, refactoring, documentation, CI/CD).

• Establish best practices, patterns, and guardrails for AI‑assisted development.

Generative AI & Autonomous Agent Programming

• Design and implement agentic AI solutions that automate and orchestrate developer workflows.

• Build and evaluate autonomous and semi‑autonomous agents for tasks such as code generation, validation, remediation, and workflow automation.

• Prototype and productionize emerging AI technologies with clear DX value.

Copilot Studio & Power Platform Enablement

• Build and extend copilots using Microsoft Copilot Studio to support engineering and operational use cases.

• Leverage Power Platform (Power Automate, Power Apps) to integrate AI capabilities into existing tools and workflows.

• Enable low‑code / pro‑code collaboration through reusable components and templates.

Platform Strategy & Gap Identification

• Assess existing developer tooling and AI capabilities to identify gaps, redundancies, and opportunities.

• Define scalable architectures and reusable frameworks for AI development.

• Partner with security, platform, and architecture teams to ensure compliant and responsible AI usage.

Technical Leadership

• Act as a subject matter expert for Copilot platforms and Generative AI development tools.

• Mentor engineers and influence teams through guidance, demos, and hands‑on enablement.

• Contribute to roadmap planning for AI‑driven DX initiatives.

Required Qualifications

• Strong software engineering background with hands‑on experience (Python, Java, C#, or similar).

• Practical experience building Generative AI solutions in production environments.

• Experience with GitHub Copilot and AI‑assisted development workflows.

• Familiarity with LLMs, prompt engineering, embeddings, and RAG patterns.

• Proven ability to evaluate and operationalize emerging technologies.

Preferred Qualifications

• Experience with autonomous or agentic AI programming.

• Hands‑on experience with Microsoft Copilot Studio and Power Platform.

• Background in Developer Experience (DX), platform engineering, or productivity tooling.

• Experience working in large‑scale or regulated enterprise environments.

What Success Looks Like

• Measurable improvements in developer velocity and workflow efficiency.

• Broad adoption of Copilot‑based development practices.

• Reduced friction across the software development lifecycle.

• Scalable, reusable AI patterns adopted across teams.

Why This Role Matters

• You will shape how AI transforms software development at scale.

• You'll influence modern, Copilot‑first engineering workflows.

• Your work will directly enable engineers to focus on higher‑value problem solving.

• You'll help define the future of AI‑driven developer productivity.

This role researches, evaluates, and supports the adoption of emerging technologies, including identifying effective AI use cases to drive efficiency. It applies core software engineering principles to design, develop, test, integrate, and maintain applications that deliver business value. The role manages the full system development lifecycle, ensuring solutions are delivered on time, within budget, and successfully implemented. It provides deep functional and subject‑matter expertise, interpreting business challenges and recommending best practices to solve complex problems. While primarily an individual contributor, the role may act as a player‑coach, leading projects or teams and operating independently with guidance only in the most complex situations.

Agile Engineering Best Practices

• Identifies and recommends improvements to the software development lifecycle and best practices in agile engineering.

• Provides input into various software development strategies (e.g., unit testing, acceptance testing, continuous delivery and integration, release and deployment for frequent and reliable release), providing the case for using agile vs. traditional methodologies.

• Develops the roadmap and guidelines for tailoring agile practices to a complex and dynamic software development project.

Project Management

• Prioritizes multiple project plans, making final decisions about priorities, timing and resources.

• Keeps abreast of the progress of multiple projects within a program or across the department; coaches project managers to adjust priorities or timelines as needed.

• Monitors resource usage across projects or programs, identifying areas or synergy or redundancy and looking for ways to optimize efficiency.

Troubleshooting

• Provides guidance and expertise to analyze data and patterns and assess the root cause of complex, non-routine problems.

• Collaborates with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems.

• Guides the execution of solutions for complex, non-routine issues; redirects solution implementation if desired results were not originally met.

Application Development/Programming

• Identifies areas for improvement and develops innovative enhancements using available software development tools following design requirements of customer.

System and Technology Integration

• Interprets internal/external business challenges and recommends integration of the appropriate systems, applications and technology to provide a fully functional solution to a business problem.

Technology Advising/Consulting

• Exceeds customers' expectations by listening for unexpressed needs; connects customer needs to relevant service offerings and new technology.

• Leads others in resolving technical issues in a timely manner; follows up with customers to ensure satisfaction.

• Partners with the business to integrate new technologies into business solutions; creates and communicates a vision of the technology requirements for the future state of the business.

Additional Criteria:

• Job Grade: 30G

• Must be currently located in the same geographic location as the following: Atlanta, GA, Mahwah, NJ, Parsippany, NJ, Louisville, KY, Timonium, MD.

• Shift: Monday-Friday, morning shift (Hybrid schedule: 3 days in office and 2 days remote)

• Last day to apply is Monday, May 4 at 11:59 PM

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,440/year to $225,000/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.