Deputy Director of Quality Assurance and Quality Control

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The Honolulu Authority for Rapid Transportation (HART) is the public transit authority responsible for planning and constructing Skyline, Honolulu's rail transit system. It is the first fully automated, driverless urban light metro system in the United States and represents the largest public infrastructure project in the history of Hawaii.

Skyline's route is approximately 19 miles, with 19 stations, along Oahu's southern coast, and it is being constructed in three segments. The first segment, from East Kapolei to Aloha Stadium, is already in revenue service, with the next segments planned to extend service from Middle Street, through downtown Honolulu, to the Civic Center Station.

This position provides a high level of responsible, complex management and policy support to HART's Director of Quality Assurance and Quality Control (DQA) and the Executive Director/Chief Executive Officer (ED/CEO), and exercises significant delegated authority and independent judgment in overseeing both the administrative and technical aspects of the City's rail transit design and construction quality.  The role plays a key part in implementing the goals and objectives of the HART Quality Management System (QMS), working closely with subordinate managers, supervisors, and staff.  Additionally, the Deputy Director of Quality Assurance and Quality Controls will assist in providing executive direction to ensure effective management of all activities related to HART's quality program and overall success of project initiatives.

Job Duties & Responsibilities

Under the supervision of the Director of Quality Assurance and Quality Controls (DQA) the Deputy Director of Quality Assurance and Quality Controls assists and supports the development, implementation, and maintenance of a Quality Assurance and Quality Controls program for HART.  The role shall assist in the oversight to ensure HART's compliance with all applicable quality guidelines, regulations, rules, and generally accepted industry practices; assist in the oversight and review of HART's activities, and resolve quality assurance issues; develop and maintain liaison relationships with other governmental organizations/agencies; provide development and implementation assistance of effective training programs; and perform other duties as assigned by the DQA, ED/CEO, Deputy Executive Director/Chief Operating Officer, and Project Director.

• Assist, establish, implement, and maintain an effective Quality Management Plan for HART, including methods to investigate, monitor, regulate, and enforce quality standards.  
• Establish coordination of functions and operations across departments through the development and clear definition of quality assurance procedures.
• Ensure HART's compliance with applicable laws, regulations, rules, and generally accepted industry practices. 
• Provide additional oversight for the planning, analysis, inspection, design, testing, and/or integration of products and/or components to ensure compliance with HART's quality assurance program.  
• Contribute to the development of contractor and quality specifications for design, procurement, and construction contracts.
• Oversee internal and external audit, surveillance, and monitoring programs, ensuring compliance with HART's requirements; holds the delegated responsibility for ensuring that internal and external audits are scheduled, performed, and followed up.
• Review HART's activities, including contract work performed; help to identify and evaluate quality issues or work deficiencies, and initiate, recommend, or implement solutions and procedural changes as needed.
• Guide and direct other quality assurance functions, including the conduct of quality engineering reviews of design plans, specifications, procedures, contracts, and request for proposals, for completeness and quality requirements.
• Foster and maintain effective liaison relationships with other governmental organization segments/agencies, private groups or individuals; meet with the Federal Transit Administration's Project Management Oversight Committee to discuss Quality Assurance/Quality Control (QA/QC) issues, as delegated by the DQA.
• Prepare and deliver QA/QC reports on quality metrics, including corrective and preventive actions, status, internal audit results, and lessons learned.
• Lead the development and implementation of an effective training program, on QA/QC requirements, for staff and contractors.
• Perform other duties as required and or assigned by the DQA, ED CEO, and COO.

Minimum Requirements

• A combination of education and experience substantially equivalent to graduation from an accredited college or university with major work in quality management, business administration, engineering, or a related field and five years of progressive experience in quality assurance, quality control, or related administrative or analytical field.  
• Experience must include active involvement in developing, implementing, improving QA/QC processes or programs, with demonstrated ability to analyze operations and develop effective solutions.
• A minimum of two years experience in a governmental agency or regulated industry, including experience supervising or managing QA/QC activities or teams.

Physical Requirements

• Candidate must meet the health and physical condition standards necessary and proper for performing the essential duties.
  

Benefits 

HART is a part of the City and County of Honolulu, and employees enjoy a comprehensive benefits package provided by the City.  This includes:

• Medical, prescription drug, vision, dental, and life insurance plans
• Generous vacation and sick leave, earning up to 21 days per year
• 13 paid holidays annually (14 days during election year)
• Retirement plan contributions through the Employees' Retirement System (ERS)
• Deferred compensation options to invest pre-tax income for retirement
• Flexible spending accounts for health and dependent care expenses
• Pre-tax transportation benefits, including TheBus and vanpool options
• Access to confidential counseling services through the Employee Assistance Program (EAP)
• Additional perks include training opportunities and employer-funded Holo Card for eligible employees to use on public transit
• Eligibility for Public Service Loan Forgiveness (PSLF) program, supporting employees dedicated to public service

Work Schedule and Location

• Schedule:  Monday - Friday, 8-hour shift.
  
• Location:  The work for this position is conducted on-site at the HART offices located in Honolulu, Hawaii  96813.  Telecommuting is not currently available for this role.
  
• Relocation:  HART does not cover relocation costs.  Candidates must be able to reliably commute or relocate to Honolulu by first day of employment.