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Customer Service Representative

One Call Concepts, Inc.Piscataway, NJ

$19 - $20 / hour

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Overview

Schedule
Alternate-schedule
Full-time
Part-time
Career level
Senior-level
Remote
Hybrid remote
Compensation
$19-$20/hour
Benefits
Health Insurance
Dental Insurance
Life Insurance

Job Description

Summary or overview of job duties:

Starting pay rate is $19. After successful completion of training, rate increases to $19.50. After additional training on web tickets, rate increases to $20.

All applicants must live within driving distance of our Piscataway, NJ office.

Full and part-time shifts available. All applicants must be able to work one of the shifts below:

Full time:

7a-4p (limited)

7:30a-4:30p (limited)

8a-5p

8:30a-5:30p

9a-6p

Part time:

6:30a-12p

9:30a-3p

12:30p-6p

All classroom training is full time (M-F from 8:30a-5:30p). Classroom training and on-the-phone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote. Everyone should plan to be in the office for at least 1 month.

We are an inbound call center that processes mark out requests for excavation purposes. All candidates must enjoy customer service and answering incoming calls. He/she must have the ability to accurately type a minimum of 35 wpm. The employee must project a professional image through phone and personal interaction. He/she must be able to troubleshoot problems and provide resolution to our client’s inquiries. In addition this position requires a detail oriented individual with excellent attendance.

Requirements

Essential duties and responsibilities include but are not limited to the following:

  • Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
  • Process web tickets and respond to web chat requests
  • Monitor EIs and call out backup messages as necessary
  • Present and discuss the products and services of the company to customers
  • Perform other duties as assigned

Job requirements

  • Minimum accurate data entry of 35 wpm
  • Ability to work independently in a high volume, detail oriented environment
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Ability to prioritize work and multi-task
  • Consistent attendance and stable work history
  • Ability to work and change with dynamic professional environment
  • Consistently meets or exceeds KPIs

Benefits

We offer health, dental, prescription and life insurance, paid vacation and

holidays and a 401K program.

Please complete the application on our website HERE to apply.

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Submit 10x as many applications with less effort than one manual application.

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FAQs About Customer Service Representative Jobs at One Call Concepts, Inc.

What is the work location for this position at One Call Concepts, Inc.?
This job at One Call Concepts, Inc. is located in Piscataway, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at One Call Concepts, Inc.?
Candidates can expect a pay range of $19–$20 per hour for this role.
What employment applies to this position at One Call Concepts, Inc.?
One Call Concepts, Inc. lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
  • Part-time
What experience level is required for this role at One Call Concepts, Inc.?
One Call Concepts, Inc. is looking for a candidate with "Senior-level" experience level.
What benefits are offered by One Call Concepts, Inc. for this role?
One Call Concepts, Inc. offers following benefits: Health Insurance, Dental Insurance, Life Insurance, Paid Holidays, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at One Call Concepts, Inc.?
You can apply for this role at One Call Concepts, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.