Service Coordinator
Green Power EnergyAnnandale, NJ
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
The Service Coordinator at Green Power Energy will play a crucial role in ensuring customer satisfaction and seamless operation of our service processes. This position requires effective communication and strong organizational skills to manage service appointments and customer inquiries.
Responsibilities:
- Manage service requests from customers, ensuring timely and effective responses.
- Schedule and coordinate service appointments for field technicians.
- Communicate with customers regarding service status, updates, and follow-ups.
- Maintain accurate records of service activities and customer interactions in the company CRM.
- Collaborate with the operations team to resolve service issues and ensure the highest level of customer satisfaction.
- Assist in preparing service reports and analysis for management.
- Participate in training sessions to enhance product knowledge and service offerings.
- Work closely with technicians to understand service challenges and provide feedback for process improvement.
Requirements
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and CRM software.
- Ability to manage multiple tasks and prioritize effectively.
- Customer service-oriented mindset with a focus on problem-solving.
- Ability to work collaboratively in a team environment.
- Previous experience in a service coordination or customer service role is preferred.
- Must be able to work in a fast-paced environment and adapt to changing priorities.
Benefits
- W-2 Employee
- Retirement Plan (401k)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Health Care Plan (Medical, Dental & Vision)
Automate your job search with Sonara.
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FAQs About Service Coordinator Jobs at Green Power Energy
What is the work location for this position at Green Power Energy?
This job at Green Power Energy is located in Annandale, NJ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Green Power Energy?
Employer has not shared pay details for this role.
What employment applies to this position at Green Power Energy?
Green Power Energy lists this role as a Full-time position.
What experience level is required for this role at Green Power Energy?
Green Power Energy is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Green Power Energy?
You can apply for this role at Green Power Energy either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.