Service Coordinator

The Service Coordinator at Green Power Energy will play a crucial role in ensuring customer satisfaction and seamless operation of our service processes. This position requires effective communication and strong organizational skills to manage service appointments and customer inquiries.

Responsibilities:

• Manage service requests from customers, ensuring timely and effective responses.
• Schedule and coordinate service appointments for field technicians.
• Communicate with customers regarding service status, updates, and follow-ups.
• Maintain accurate records of service activities and customer interactions in the company CRM.
• Collaborate with the operations team to resolve service issues and ensure the highest level of customer satisfaction.
• Assist in preparing service reports and analysis for management.
• Participate in training sessions to enhance product knowledge and service offerings.
• Work closely with technicians to understand service challenges and provide feedback for process improvement.

Requirements

• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to manage multiple tasks and prioritize effectively.
• Customer service-oriented mindset with a focus on problem-solving.
• Ability to work collaboratively in a team environment.
• Previous experience in a service coordination or customer service role is preferred.
• Must be able to work in a fast-paced environment and adapt to changing priorities.

Benefits

• W-2 Employee
• Retirement Plan (401k)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Health Care Plan (Medical, Dental & Vision)