landing_page-logo
Sign Up
E logo

Customer Service Rep - Tampa FL: Bi-Lingual preferred

eQ BrandTampa, Florida
Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.1

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

pay-wall

Overview

Schedule
Full-time
Career level
Senior-level

Job Description

  • Provides courteous and prompt service to all internal and external customers. 
  • Research provider questions regarding status of reviews/authorizations
  • Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
  • Understands when to escalate a call to a supervisor.
  • Enters all call data for tracking.
  • Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.

 
  • Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
  • Identifies opportunities and recommends methods to improve service and work processes.
  • Performs other services as required.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with SonaraApply manually
pay-wall

FAQs About Customer Service Rep - Tampa FL: Bi-Lingual preferred Jobs at eQ Brand

What is the work location for this position at eQ Brand?
This job at eQ Brand is located in Tampa, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at eQ Brand?
Employer has not shared pay details for this role.
What employment applies to this position at eQ Brand?
eQ Brand lists this role as a Full-time position.
What experience level is required for this role at eQ Brand?
eQ Brand is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at eQ Brand?
You can apply for this role at eQ Brand either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.