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Customer Service Associate

Elite Media CommunicationsMilwaukee, WI

$10 - $15 / hour

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Overview

Schedule
Full-time
Part-time
Career level
Senior-level
Compensation
$10-$15/hour
Benefits
Career Development
Tuition/Education Assistance

Job Description

Customer Service Associate

Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

Responsibilities: 

  • Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
  • Work on special short-term projects to offer customized support for new products or products at end-of-life
  • Monitor the customer satisfaction levels and develop methods for increasing them
  • Assist in creating ways for delivering excellent customer service to irate or problematic customers

Qualifications: 

  • High school diploma/GED required (College degree preferred)
  • 2+ years experience in a customer service role
  • Proficiency with MS Office
  • Ability to work well in a team environment
  • Strong sense of professionalism and discretion required

Benefits: The management team offers an environment where our associates ideas are not only heard but implemented. As a company, we offer advancements base solely on individual performance.

  • Full paid one one training
  • Full time / Part Time
  • $10-$15 hourly plus weekly bonuses
  • Management trainee positions opening
  • Travel opportunities

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FAQs About Customer Service Associate Jobs at Elite Media Communications

What is the work location for this position at Elite Media Communications?
This job at Elite Media Communications is located in Milwaukee, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Elite Media Communications?
Candidates can expect a pay range of $10–$15 per hour for this role.
What employment applies to this position at Elite Media Communications?
Elite Media Communications lists this position under the following employment categories:
  • Full-time
  • Part-time
What experience level is required for this role at Elite Media Communications?
Elite Media Communications is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Elite Media Communications for this role?
Elite Media Communications offers following benefits: Career Development and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Elite Media Communications?
You can apply for this role at Elite Media Communications either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.