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Front Desk Customer Service

SwimLabs Montgomery CountyGaithersburg, Maryland
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Job Description

Company Overview
IF YOU’RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU’RE AT THE RIGHT PLACE.
At SwimLabs, we believe swimming is a life skill®.  Therefore, we approach each one of our swim lessons with great skill, passion and individual attention.  Our curriculum has been developed by a team of world-class swimmers with over 30 years of teaching experience. We have the most up-to-date swimming technique to teach students how to swim the correct way right from the beginning! In addition to teaching water safety to every swimmer, our goal is to teach confidence in the water that will translate to all parts of your swimmer's life.
Love working with kids? Want to wear your flip-flops to work? Want to join the fastest growing swim school brand family in the nation? Then we want YOU! We are actively recruiting professional individuals who will help us uphold the best customer experience as possible at our schools across the nation. Join our swim family that gets to enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming! We are invested in helping you be the best you can be in and out of the water!
Front Desk Job Description
Reports to: Manager on Duty
Description:
Serves clients and visitors by greeting, welcoming, and directing them appropriately; helps keep appointments running on-time; receives and responds to customer phone calls; maintains office operations by receiving and distributing communications; maintaining supplies and equipment; maintains facility appearance and cleanliness.
Essential Duties and Responsibilities (including but not limited to):
  • Welcomes visitors and clients by greeting them, in person or on the telephone; answering or referring inquiries. 
  • Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information. 
  • Maintains safe and clean reception area and lobby, including restrooms, by complying with procedures, rules, and regulations. 
  • Maintains client accounts by recording accurate and up-to-date information, take client payment when necessary; scheduling classes and appointments. 
  • Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales. 
  • Maintains supplies by checking stock to determine inventory levels; anticipating requirements; verifying receipt; stocking items; delivering supplies to work stations.
  • Prepares and tracks donations to non-profit organizations. 
  • Schedules, promotes and participates in special events, and keeps all client communications updated, and visibly posted in public areas of lobby. 
  • Complies with employment expectations; makes appropriate adjustments when requested by management, including evaluation feedback; upholds standards of all signed contracts. 
  • Contributes to team effort by accomplishing related results as needed. 
  • Updates job knowledge by participating in educational opportunities.
Other Duties: Perform other duties as assigned.
Position Qualifications and Requirements:
  • Happy and professional disposition; hospitable and caring
  • Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations
  • Strong communication skills including telephone, verbal and written communication, and listening
  • Experience with computer scheduling software
  • Experience using spreadsheets and word processing software such as Microsoft Windows
  • Outstanding multi-tasking abilities: able to handle and coordinate multiple schedules; keep swim instructors and customers on time; answer phone lines; etc.
  • Dependable and flexible schedule: will be required to work some evenings and weekends
  • Preferred qualifications: 
    • Some experience with swimming
    • CPR & First Aid Certified
Uniforms: Front Desk staff are required to wear SwimLabs®uniforms which include a SwimLabs®t-shirt or collared SwimLabs shirt.  SwimLabs®will provide one (1) t-shirt per calendar year per employee. Additional uniforms must be purchased by the employee from SwimLabs®at or below cost. The uniform must be maintained in a clean, professional manner. If at anytime a supervisor determines an employee’s uniform is inappropriate he/she may require the employee to purchase an additional uniform. If at any time a uniform is not being worn during assigned instructing hours a supervisor will ask you to put on your uniform. If no uniform is present you will be required to buy a new uniform or be sent home without pay without pay.
Hours: 3-30 hours per week
Compensation: Commensurate with experience and skills
 Benefits/Perks (may vary by location):
  • Great Pay
  • Flexible Schedules
  • Work/Life Balance




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to SwimLabs Swim School Corporate.

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