Sales & Customer Success Associate
XRHealthNeedham, MA
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
About XRHealth:
At XRHealth, we’re redefining how healthcare is delivered. Using immersive virtual reality (VR) and digital health technology, we empower patients and providers with cutting-edge therapeutic tools that are accessible, engaging, and effective. As we expand across the US, we’re seeking an energetic, driven, and experienced Sales & Customer Success professional to join our mission-driven team.
Who You Are:
You’re a proactive, self-starting team player who thrives in a fast-paced, startup environment. You’re passionate about healthcare innovation and have a proven track record of driving B2B sales and building long-term relationships with customers. You enjoy being hands-on with clients and helping them succeed while pushing sales goals forward.
Key Responsibilities:
At XRHealth, we’re redefining how healthcare is delivered. Using immersive virtual reality (VR) and digital health technology, we empower patients and providers with cutting-edge therapeutic tools that are accessible, engaging, and effective. As we expand across the US, we’re seeking an energetic, driven, and experienced Sales & Customer Success professional to join our mission-driven team.
Who You Are:
You’re a proactive, self-starting team player who thrives in a fast-paced, startup environment. You’re passionate about healthcare innovation and have a proven track record of driving B2B sales and building long-term relationships with customers. You enjoy being hands-on with clients and helping them succeed while pushing sales goals forward.
Key Responsibilities:
- Own and drive the full sales cycle – from lead generation to closing deals – primarily with healthcare providers, clinics, and strategic partners
- Support onboarding and provide ongoing customer success management to ensure high satisfaction, engagement, and retention
- Collaborate with the product and operations team to tailor solutions that meet the evolving needs of customers
- Track, analyze, and report sales and success metrics using CRM and internal tools
- Represent XRHealth in webinars and demos, with clarity, confidence, and professionalism
- Provide feedback from the field to inform go-to-market strategies and product improvements
- 3+ years experience in B2B sales and/or customer success, preferably in healthcare, MedTech, or digital health
- Proven experience working in or with startups
- Excellent communication and relationship-building skills
- Comfortable working remotely and across time zones
- Familiarity with CRM tools (e.g., HubSpot, Salesforce)
- A "builder" mindset – you’re not afraid to roll up your sleeves and get things done
- Experience selling SaaS or medical device products
- Background in DME, RTM, or health reimbursement models
- Passion for virtual reality or digital therapeutics
What you will find if you join:
XRHealth is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without regard to gender, age, nationality, ethnic origin, religion, sexual orientation, disability, or any other characteristic protected by law.
- A chance to bring your daily effort and energy to a positive and real impact solution for society
- The opportunity to work in a fast-growing industry, with a leading company in virtual reality for healthcare
- A culture of innovation, with constant opportunities to build and shape new products and processes
- A diverse and global environment with professional growth and personal development opportunities
- Benefits including 3 weeks of PTO in year 1, comprehensive health insurance, paid parental leave, 401k plan, and more
XRHealth is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without regard to gender, age, nationality, ethnic origin, religion, sexual orientation, disability, or any other characteristic protected by law.
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FAQs About Sales & Customer Success Associate Jobs at XRHealth
What is the work location for this position at XRHealth?
This job at XRHealth is located in Needham, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at XRHealth?
Employer has not shared pay details for this role.
What employment applies to this position at XRHealth?
XRHealth lists this role as a Full-time position.
What experience level is required for this role at XRHealth?
XRHealth is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at XRHealth?
You can apply for this role at XRHealth either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.