Front Desk And Night Audit
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Overview
Compensation
$16-$18/hour
Job Description
Join our team at Holiday Inn Express and Suites Cascades Station!!
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service we’d like to meet you. Hotel experience is a plus but is not required. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities:
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform guests about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
Skills:
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
- Experience with hotel reservations software, like Opera, Cloudbeds and RoomKeyPMS.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor.
- Customer service attitude.
- Excellent communication and organizational skills.
Job Types:
- Full-time, Part-time.
Pay:
- $16.00 - $18.00 per hour.
Benefits:
- 401(k) matching.
- Dental insurance.
- Employee discount.
- Health insurance.
- Vision insurance.
Schedule:
- 8 hour shift.
- Day shift.
- Holidays.
- Monday to Friday.
- Night shift.
- Weekend availability.
Supplemental Pay:
- Bonus pay.
Experience:
- Hotel Experience: 1 year (Preferred).
- Customer Service: 1 year (Preferred).
Shift availability:
- Day Shift
- Evening Shift
- Night Audit Shift (Preferred).
Automate your job search with Sonara.
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FAQs About Front Desk And Night Audit Jobs at Canterbury Hotel Group
What is the work location for this position at Canterbury Hotel Group?
This job at Canterbury Hotel Group is located in Portland, OR, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Canterbury Hotel Group?
Candidates can expect a pay range of $16–$18 per hour for this role.
What employment applies to this position at Canterbury Hotel Group?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Canterbury Hotel Group?
You can apply for this role at Canterbury Hotel Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.