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Customer Relations Specialist

PICA Manufacturing SolutionsDerry, NH
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Paid Holidays

Job Description

Position Overview: At PICA, we believe in building strong, lasting relationships with our customers. As a Customer Relations Specialist, you’ll be the bridge between our clients and our global teams, ensuring smooth communication and a positive customer experience. You’ll handle inquiries, orders, and customer concerns with a focus on delivering excellence. In this role, you'll also help streamline operations between our U.S. and China teams, playing a key part in the order fulfillment process.

Key Responsibilities:

  • Act as the primary point of contact for our customers, answering questions and providing timely support.
  • Process new orders and adjust existing orders with precision and care.
  • Provide customers with updates on delivery schedules and ensure they’re informed every step of the way.
  • Collaborate closely with our team in PICA China to ensure timely delivery and resolve any logistical challenges.
  • Work to resolve any customer complaints with a problem-solving mindset, ensuring a satisfying outcome.
  • Report on customer satisfaction trends and offer insights to management for continuous improvement.
  • Assist in managing inventory to ensure product availability aligns with customer needs.
  • Participate in a dynamic, office-based role with occasional travel opportunities (5-20%).

What We're Looking For:

  • Excellent verbal and written communication skills, with the ability to engage customers effectively.
  • Active listening skills and a customer-first mindset.
  • Proficiency in Microsoft Office and Sage, with strong organizational and multitasking abilities.
  • A proactive approach to problem-solving and resolving conflicts.
  • Team-oriented and excited about working in a fast-paced, collaborative environment.

Benefits: We believe in taking care of our team members as well as we take care of our customers. When you join us, you’ll enjoy a comprehensive benefits package, including:

  • Healthcare & Dental: Stay healthy with our top-tier healthcare and dental plans.
  • 401(k) Plan: Invest in your future with our comprehensive 401(k) plan.
  • Paid Time Off: Enjoy paid holidays, along with flexible vacation and sick time to balance work and life.
  • Company Culture: Participate in our holiday parties and outings – we believe in celebrating success together!

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FAQs About Customer Relations Specialist Jobs at PICA Manufacturing Solutions

What is the work location for this position at PICA Manufacturing Solutions?
This job at PICA Manufacturing Solutions is located in Derry, NH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at PICA Manufacturing Solutions?
Employer has not shared pay details for this role.
What employment applies to this position at PICA Manufacturing Solutions?
PICA Manufacturing Solutions lists this role as a Full-time position.
What experience level is required for this role at PICA Manufacturing Solutions?
PICA Manufacturing Solutions is looking for a candidate with "Senior-level" experience level.
What benefits are offered by PICA Manufacturing Solutions for this role?
PICA Manufacturing Solutions offers following benefits: Health Insurance, Dental Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at PICA Manufacturing Solutions?
You can apply for this role at PICA Manufacturing Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.