Customer Service Representative

TransCoreAuburn, MA

$17 - $20 / hour

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Overview

Schedule

Full-time

Career level

Entry-level

Compensation

$17-$20/hour

Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston, and Saugus, Massachusetts.Job Summary: Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZPass MA & PAY BY PLATE MA Program.Pay Range: $16.50 - 20/hr. based on qualifications and experience.Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responsible for all types of customer account maintenance.Determines the accuracy of account information.Ensures all required information is provided for security, processes payments, and adjustments.Assists customers in understanding the E-ZPass MA & PAY BY PLATE program.Ensures E-ZPass MA & PAY BY PLATE customer service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.

Additional Duties that May be Required:

Assist at other E-ZPass MA facilities.Assist in manning live sign-ups.Assist with phones (inbound/outbound calls).

Required Skills:

Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.Minimum of one year of customer service and data entry experience.Adapt quickly, efficiently, and positively to various projects assigned.Works well in a fast-paced, multi-task environment.Must remain professional under every circumstance with customers and staff members.Must maintain a good attendance record.

Education: High school diploma or equivalent preferred

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FAQs About Customer Service Representative Jobs at TransCore

What is the work location for this position at TransCore?

This job at TransCore is located in Auburn, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at TransCore?

Candidates can expect a pay range of $16.5–$20 per hour for this role.

What employment applies to this position at TransCore?

TransCore lists this role as a Full-time position.

What experience level is required for this role at TransCore?

TransCore is looking for a candidate with "Entry-level" experience level.

What is the process to apply for this position at TransCore?

You can apply for this role at TransCore either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.