1.20 Help Desk Support
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Overview
Compensation
$25-$31/hour
Job Description
Temporary position only. Must be local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam.Our direct client has an opening for a Help Desk Support 62595This position is up to 5 months with the option of extension, and the client is in Golden, CO.Qualifications:
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Primary job functions do not typically require exercising independent judgment.
- Answer call center phones in a friendly, helpful, and professional manner.
- Open a ticket for support and provide that support once trained.
- Create new network user accounts per procedure.
- Disable network accounts per procedure.
- Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team.
- Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
- Adept at asking questions to better support the user with processes and procedures.
- Must be a team player.
Estimated Duration 05/10/2024 - 10/31/2024Schedule7:30 AM 4:00 PM3500 Illinois Street Suite 2500 Golden, Colorado 80401-0000Additional Information:
- Must be able to work from home on Fridays.
- Must be able to interview in person.
- Must be able to take CJIS certification training/exam.
- Networking TCP/IP Novice (1-3 Years) No
- Operating Systems Windows 9x/2000/XP/NT/Vista/7 No
- Service Desk Ticket System Prefer Service Now experience. Others will be considered if listed. Novice (1-3 Years) Yes
- Adobe Acrobat Novice (1-3 Years) No
- Communication skills both verbal and written Proficient (4-6 Years) Yes
- Learning ability Proficient (4-6 Years) Yes
- Team work Proficient (4-6 Years) Yes
- Active Directory Novice (1-3 Years) Yes
- Microsoft Office Novice (1-3 Years) Yes
Automate your job search with Sonara.
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FAQs About 1.20 Help Desk Support Jobs at Focused HR Solutions
What is the work location for this position at Focused HR Solutions?
This job at Focused HR Solutions is located in Golden, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Focused HR Solutions?
Candidates can expect a pay range of $25–$31 per hour for this role.
What employment applies to this position at Focused HR Solutions?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Focused HR Solutions?
You can apply for this role at Focused HR Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.