Restaurant Manager (Ihop)

Key Responsibilities:

1. Staff Management:
2. • Hire, train, and manage restaurant staff, including servers, cooks, hosts, and dishwashers.
   • Create work schedules, ensuring that the restaurant is adequately staffed during peak and off-peak hours.
   • Provide leadership, coaching, and guidance to the team to ensure high performance and teamwork.
   • Conduct regular performance evaluations and provide feedback to employees to help improve performance and efficiency.
   • Handle any employee-related issues, including conflict resolution, disciplinary actions, and fostering a positive work culture.
3. Customer Service:
4. • Ensure customers have a pleasant dining experience by providing excellent service and addressing any concerns or complaints quickly and professionally.
   • Monitor the quality of service provided by staff to ensure it meets IHOP standards.
   • Develop and maintain relationships with regular customers and ensure their satisfaction.
5. Operations Management:
6. • Oversee daily restaurant operations, ensuring all departments (front-of-house and back-of-house) function smoothly.
   • Monitor restaurant performance by reviewing key metrics such as sales, guest satisfaction, and operational efficiency.
   • Ensure compliance with IHOP’s operational procedures, policies, and standards.
   • Manage the opening and closing procedures of the restaurant to ensure everything is in place for a smooth transition from one shift to the next.
7. Financial Management:
8. • Assist in developing and managing the restaurant’s budget, including controlling labor costs, food costs, and other expenses.
   • Implement strategies to increase sales and profitability, including marketing initiatives, upselling, and customer loyalty programs.
   • Analyze financial reports to monitor the restaurant's financial performance and identify areas for improvement.
   • Ensure cash handling and financial transactions are performed accurately.
9. Health, Safety, and Compliance:
10. • Ensure the restaurant complies with local health codes, safety regulations, and sanitation standards.
    • Conduct regular inspections of the restaurant to ensure cleanliness, food safety, and proper maintenance of equipment.
    • Ensure that all health and safety practices are followed, including food safety standards and employee safety protocols.
11. Inventory and Supply Management:
12. • Monitor inventory levels and ensure that the restaurant is adequately stocked with food, beverages, and supplies.
    • Place orders for inventory and supplies as needed while controlling waste and minimizing spoilage.
    • Coordinate with suppliers and vendors to maintain efficient supply chains.
13. Marketing and Promotions:
14. • Implement and support local marketing initiatives to promote the IHOP brand and increase customer traffic.
    • Track and analyze promotional campaigns to assess their effectiveness and make adjustments as needed.
15. Team Development:
16. • Foster a positive team environment by motivating staff, promoting teamwork, and providing ongoing training.
    • Help employees grow in their careers through development opportunities and promoting from within when possible.

Qualifications:

• Experience: 2-3 years of experience in restaurant management or a similar leadership role in a restaurant or food service environment.
• Skills:
• • Strong leadership, interpersonal, and communication skills.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Knowledge of budgeting, financial analysis, and cost control.
  • Proficiency in using restaurant management software and POS systems.
  • Excellent problem-solving skills and the ability to handle customer complaints and concerns in a professional manner.
• Education: High school diploma or equivalent; a college degree in business, hospitality management, or a related field is a plus.

Physical Requirements:

• Ability to stand for extended periods and move around the restaurant.
• Ability to lift and carry up to 50 pounds.
• Comfortable working in a fast-paced and often noisy environment.

Working Conditions:

• Must be flexible with work hours and available to work nights, weekends, and holidays as required by the business.
• Ability to work under pressure during peak hours.