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Software Trainer

Soma Global, Inc.Baton Rouge, LA
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Job Description

About Us: 

The companies within the Public Safety Brands organization are innovative technology leaders, delivering groundbreaking digital systems tailored for frontline professionals who rely on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Public Safety Brands, we don't just offer jobs; we offer a culture where you can thrive. We foster a purpose-driven environment that values ethical practices and teamwork. Our commitment to transparency and trust-building creates a supportive and inclusive atmosphere for growth and innovation. We wholeheartedly embrace diversity, promoting inclusive harmony. We highly value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Public Safety Brands for a fulfilling experience where positive impact and collaboration shape a brighter future.

Location:  Remote

Travel: Up to 50%

YOUR IMPACT

Our Software Trainer will provide assistance for multiple law enforcement centric software products marketed in Texas, Louisiana, Missouri and Florida.  Our Trainer will be responsible for the scheduling and delivery of training sessions, developing training curriculum and materials, and providing post-training support for our customers primarily in remote settings. The Trainer may occasionally be required to train on-site at our customers’ locations.

YOUR DAY-TO-DAY

  •    Provide on-site full-suite product training as requiredEffectively and accurately communicate basic product features and benefits through structured weekly virtual training sessions and occasional one-on-one sessions
  •    Maintain virtual training schedule and coordinate customer communications with Marketing teamWrite User Guides, FAQs, Cheat Sheets and a variety of system documentation
  •    Maintain online Knowledgebase of training materialsCoordinate with Onboarding team and customers to schedule Agency-specific training sessions
  •     Maintain training equipment

    BASIC QUALIFICATIONS

    • Able to pass and maintain FBI and State Criminal Justice Information Security (CJIS) background
    • Software training experience
    • Strong planning, organization, and decision-making skills
    • Strong customer orientation and dedication
    • Exceptional attention to detail
    • Strong written and verbal communication and customer-facing skills with fluency in English
    •  Ability to motivate customers in the training environment
    •  Patient and friendly approach to instruction
    •  Basic computer skills i.e., updating operating systems and hardware
    •  Proficient computer skills including MS Word, PowerPoint, Excel, and Outlook
      • Bachelor’s Degree or equivalent applicable experience
  •   Willing and able to travel up to 25% of the time
  •   Strong internet capability and an appropriate office environment in residence for remote work

    • PREFERRED QUALIFICATIONS

    Familiarity with our law enforcement industry

    EXPECTATIONS

    • Embody and exemplify core values
    •  Winning mindset - Hungry, driven, passionate, execution focused, committed, urgency
    •  Coachable change agents – Fail quick and learn, continuous improvement, critical thinkers – question why, innovative
    • Servant leaders – When no one is looking, we do the right thing; teamwork, collaborative, not siloed, customer-centric
    • Achievement: Demonstrate ability and willingness to achieve organizational and individual goals by seizing opportunities and learning from experience.
    • Flexibility/Innovation: Initiate new ideas, exhibit creative thinking and grasp new concepts.
    •  Technical Excellence: Apply and develop technical and role specific skills and organizational knowledge.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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    FAQs About Software Trainer Jobs at Soma Global, Inc.

    What is the work location for this position at Soma Global, Inc.?
    This job at Soma Global, Inc. is located in Baton Rouge, LA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
    What pay range can candidates expect for this role at Soma Global, Inc.?
    Employer has not shared pay details for this role.
    What employment applies to this position at Soma Global, Inc.?
    The employer has not provided this information. This may be discussed during the hiring process.
    What is the process to apply for this position at Soma Global, Inc.?
    You can apply for this role at Soma Global, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.