Call Center
Chicken Salad Chick PoolerAtlanta, GA
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Overview
Schedule
Full-time
Career level
Senior-level
Job Description
Responsibilities
- Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.
- Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.
- Accurately entering data into the order entry system to facilitate seamless order processing.
- Adhering to standard work practices to ensure professional and consistent service delivery.
- Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.
- Proactively addressing and resolving customer issues, including order fulfillment and information requests.
Requirements
- 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.
- Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).
- Previous experience with SAP or other Order Management Systems is advantageous but not mandatory.
- Familiarity with Salesforce.com is a plus but not required.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Call Center Jobs at Chicken Salad Chick Pooler
What is the work location for this position at Chicken Salad Chick Pooler?
This job at Chicken Salad Chick Pooler is located in Atlanta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Chicken Salad Chick Pooler?
Employer has not shared pay details for this role.
What employment applies to this position at Chicken Salad Chick Pooler?
Chicken Salad Chick Pooler lists this role as a Full-time position.
What experience level is required for this role at Chicken Salad Chick Pooler?
Chicken Salad Chick Pooler is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Chicken Salad Chick Pooler?
You can apply for this role at Chicken Salad Chick Pooler either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.