Service Desk Analyst

Two95 International Inc.Wyomissing, PA

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Job Description

Job Title: Service Desk Analyst

Location: Wyomissing, PA

Job Type: Full Time

Duties and responsibilities

Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously in to the case management system.

Create user accounts and access rights for clients when applicable.

Provide exceptional customer service to all clients.

Utilize the all existing knowledge bases to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards.

Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction.

Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies in order to provide technically accurate solutions to customers.

Administer Microsoft based systems as a shared responsibility, Active Directory, GPOs, DNS, NFS, and related enterprise management systems

Assist to develop internal documentation and procedures related to specific customer environments.

Participate in after-hours (24×7) support on-call rotation, which will include calls on various technology platforms (including, but not limited to, Microsoft OS and basic network support)

Participate in duties as assigned such as application support, patch management, client support activities, etc.

Note: If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

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FAQs About Service Desk Analyst Jobs at Two95 International Inc.

What is the work location for this position at Two95 International Inc.?

This job at Two95 International Inc. is located in Wyomissing, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Two95 International Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Two95 International Inc.?

Two95 International Inc. lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Two95 International Inc.?

Two95 International Inc. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Two95 International Inc.?

You can apply for this role at Two95 International Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.