Assistant General Manager (Sbarro)

Position Summary:

The Assistant General Manager supports the General Manager in all aspects of daily operations and management of the restaurant. This includes supervising staff, maintaining operational standards, ensuring excellent customer service, managing inventory and food safety, and driving sales. The AGM serves as a role model and leader for the team and may be responsible for the store in the GM’s absence.

Key Responsibilities:

• Support the General Manager in overseeing all restaurant operations.
• Assist with hiring, training, scheduling, and supervising team members.
• Ensure compliance with company policies, food safety, and sanitation standards.
• Monitor inventory levels, place orders, and manage waste.
• Maintain high standards of food quality, cleanliness, and customer service.
• Address and resolve customer complaints or concerns professionally.
• Assist in managing labor and food costs within budget.
• Ensure proper cash handling and banking procedures are followed.
• Promote a positive and productive work environment.
• Take initiative in identifying and solving operational issues.
• Step into the role of General Manager as needed.

Qualifications:

• High School diploma or equivalent; some college or restaurant management training preferred.
• Minimum 1-2 years of supervisory or management experience in a food service environment.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of food safety practices and basic financial principles.
• Proficient in POS systems and Microsoft Office is a plus.
• Flexible availability including nights, weekends, and holidays.