Hotel Front Desk Agent

Holiday Inn

334-288-3858,  exit 164 on I-65

96 Folmar Parkway

Montgomery, Alabama 36105

Our Holiday Inn is a full-service hotel that houses Magnolia's Bar & Grill, and offers a large banquet/meeting facility with catering from Magnolia's Bar & Grill, indoor pool, and fitness room.

Benefits include: IHG Hotel employee large discount program for thousands of hotels worldwide--offers employees significant discounts at thousands of hotels worldwide. 

Pay begins at $12 per hour for those with qualifying experience that include but are not limited to: 2+ years of hotel front desk agent experience, 1+ year of OPERA reservation system experience, cleaning experience, et al. 

As a hotel front desk associate, you will be responsible for guest communications, fulfilling guest requests and other guest relations during your shift including greeting guests in a friendly, courteous, and professional manner; responsible for pre-booked, call in, and walk in reservations, etc.--which include processing payment and safeguarding guest information; cashiering; coordinate/fulfill guest services per guest requests to ensure a positive experience and stay.  The ability to multitask is key.  Cleaning the assigned areas is key.  You will be required to maintain the front desk and immediate surrounding areas in a safe, clean, and  professional manner. Work will involve collaborating with other staff members in the hotel to ensure a safe, positive stay for the guests.  As needed you will be expected to assist others in maintaining the cleanliness of the property. Preferred to have 1-2 years hotel front desk experience. 

Responsibilities for Hotel Front Desk Associate

• Perform guest check in and check out
• Cleaning assigned areas
• Answer multi line phone
• Keep accurate account of reservations
• Engage with a variety of customers in a friendly, professional and courteous manner
• Remain calm under pressure
• Exhibit problem solving skills in difficult situations
• Safeguard guest information
• Maintain the welcome desk with a professional appearance
• Coordinate work with different staff departments including office and management, housekeeping, maintenance, restaurant on a daily basis depending upon shift times.
• Cleaning and maintaining cleanliness of front desk and surrounding areas.

Qualifications for Hotel Front Desk Associate

• 2 years of customer service experience at a hotel is preferred
• OPERA hotel reservation system experience is preferred 
• Proficient computer skills
• Able to use various office equipment
• Able to use a multi-line office telephone
• Able to multitask efficiently professionally
• Ability to reconcile a cash drawer
• Excellent customer service skills
• Prolonged periods of standing
• Able to work varied shifts, since the hotel is open 24/7 the entire year for business.