Store Associate

Responsibilities

Exemplify Foundational Behaviors:

• Consistently arrives punctually and adheres to the dress code.
• Maintains accurate timekeeping records and completes assigned duties within scheduled shifts.
• Communicates scheduling needs effectively to the manager and demonstrates flexibility when required.
• Treats colleagues and customers with respect and professionalism.

Maintain Customer Focus:

• Welcomes customers with a warm smile and positive attitude upon entering the store.
• Invites customers to join the cake club, clearly explaining its benefits.
• Ensures the accuracy of all orders before they leave the store.
• Resolve customer issues promptly and effectively, prioritizing customer satisfaction.

Attention to Detail:

• Executes opening and closing duties meticulously each day.
• Upholds a clean and inviting store environment, contributing to a positive shopping experience.
• Ensures accuracy in completing all financial management tasks, including cash logs and deposit records.
• Rings up and scans orders with precision and attention to detail.

Product Freshness and Waste Reduction:

• Adheres to FIFO guidelines for product rotation and utilizes day dots on all items.
• Maintains high standards for product slicing and presentation.
• Educates customers on best practices for product storage and usage.
• Proactively identifies opportunities to minimize waste and maximize product freshness.

Engage in Company Advancement:

• Demonstrates comprehensive knowledge of all products and offerings.
• Seeks clarification and learning opportunities when needed.
• Provides constructive feedback to the manager and offers suggestions for improvement.
• Supports the training and development of new team members.

Drive Store Revenue:

• Actively engages customers, suggesting additional retail items when appropriate.
• Ensures the retail area is fully stocked, organized, and visually appealing.
• Maintains a continuous supply of fresh samples in-store to entice customers.
• Promotes seasonal cakes and products to all customers, driving sales opportunities.