Customer Service Representative

Tired of always feeling like a number?

Ever wanted to work with a leadership team that has your back?

Do you wish you were valued so much by what you already bring to the table that an owner would in turn invest in your future and provide you with a better opportunity?

If you do, give Lloyd's a chance to show you why we are different, and quite simply, better than any other place to work.

Let's face it, our industry is a grind. Sometimes the days are too short. Sometimes the days are too long. But at the end of every day we believe that if you are supported and valued you will always be ready to come back to work tomorrow.

We are looking for rock solid Customer service representatives (CSR's) to join our growing team. We offer competitive pay, generous time off, un-matched support, a family atmosphere, and more fun than you can have anywhere else.

If you are awesome, and want to work for an awesome company, apply now!

Perks & Benefits

• Retirement-3% company match

• PTO, Vacation & Sick Pay

• 0-2 years 1 week PTO/Vacation and 40hrs sick pay.

• 3-5 years 2 weeks PTO/Vacation 1 week sick pay

• 5+ years 3 weeks PTO/Vacation and 1 week sick pay

• Paid holidays after 3 months of employment including New Years Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas

• Your birthday off paid!

• Full company workers compensation insurance protection

• Company breakfast 2x a week

• Free drinks

• Spiffs/Bonus pay on top of hourly pay

• Company provided uniforms and shoe covers

• Weekly payroll

• Incentive and training trips

• Rewards & contests

• Company provided tech including ipad & iphone

• Company paid haircuts for technicians

• Paid training, classes, tuition and books with a 2 year payback agreement.

• Health insurance, company pays 90%

• Dental & Vision insurance

• Life insurance

• Accident insurance

• Company paid long & short term disability

• Free Golfing at Woodbury Golf Course under our membership.

Job Description

We are seeking motivated and reliable Customer service representatives to join our team. In this role you will be the first point of contact for our customers. You will be responsible for providing support, resolving issues and ensuring a positive customer experience. The ideal candidates are great communicators who thrive in a fast paced environment and are committed to delivering exceptional customer service.

Qualifications:

• You are excited about making a difference in people's lives every day.
• You have strong customer service and communication skills.
• You demonstrate an excellent work ethic.
• You work well with a team (team player).
• You are well groomed and maintain a neat & professional appearance.
• Minimum education: High School Diploma or GED.
• Experience needed: 1-2 years of call center experience (preferred, not required) or other previous customer service experience.
• Must be computer literate, have the ability to navigate through software applications (i.e., MS Outlook, Excel & Word).
• Previous experience working with business management software tools preferred.
• Ability to effectively handle multiple tasks in a fast-paced environment.
• Strong attention to detail and ability to work well under pressure.

Responsibilities

• Strong commitment to world-class customer service.
• Meet and exceed quality and customer satisfaction goals to ensure customer retention and uphold the company brand.
• Provide superior oral/written communication and ability to convey information clearly and effectively.
• Ability to work well and quickly under pressure.
• A knack for effective time management, organization, and prioritizing.
• Execute strong decision-making, change management, and negotiation skills.
• Ensures proper, accurate job notes in the system and in databases used to communicate with customers, departments, and technicians.
• Participation in rotational after-hours call taking, remotely (1-2 weeks per month for Club Membership emergency requests).
• Build solid productive relationships with team members and customers.
• Provide timely feedback to management on any issues or needs.

Hourly pay range $17.00 - $22.00

Work location: In person. Must reliably commute to Montpelier, VT 05602.