Information & Referral Specialist

HoustonHouston, Texas

$20+ / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Compensation

$20+/hour

Benefits

Career Development

Job Description

SALARY: $19.61/hr

OVERVIEW:

Information and Referral Specialists are the heart of the 2-1-1 Texas/United Way HELPLINE. They are responsible for delivering quality, professional information, referrals and consultation on health and human services to individuals in need of assistance. Performs tasks related to information and referral projects. May require working with internal and external partners on special projects and studies and follow-up with callers from targeted populations to monitor service delivery and advocate for client. Meticulous documentation for internal and external records required.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Receives incoming 211 Texas/United Way HELPLINE English and/or other language calls/ emails/texts/chats, assesses clients’ needs and makes appropriate referrals to social service agencies, programs and services. Performs follow-up with targeted callers regarding referrals and services. Keeps up-to-date, accurate records on all calls, advocacy efforts and community activities, according to established protocols.
Stays informed on social issues, programs, and changes in services. Attends staff meetings, conferences and workshops in order to upgrade professional skills. Identifies and works with key staff at community organizations to assure delivery of services to clients. Performs community resource outreach and service coordination/collaboration with targeted community, regional and state-wide health and human service programs.
Participates on select task forces and committees. Performs other duties as assigned including participation in center tours and outreach.

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FAQs About Information & Referral Specialist Jobs at Houston

What is the work location for this position at Houston?

This job at Houston is located in Houston, Texas, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Houston?

Candidates can expect a pay range of $19.61 (per hour).

What employment applies to this position at Houston?

Houston lists this role as a Full-time position.

What experience level is required for this role at Houston?

Houston is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Houston for this role?

Houston offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Houston?

You can apply for this role at Houston either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.