IT Technician

Definitive Networks, Inc.Pleasanton, CA

$75,000 - $90,000 / year

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Remote

Hybrid remote

Compensation

$75,000-$90,000/year

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Are you passionate about technology and providing top-notch IT support? Look no further! Definitive Networks (DNI) is seeking an enthusiastic IT Technician to join our team. As a leading professional information technology consulting firm based in Pleasanton, we specialize in network design, cybersecurity, systems implementation, and fully managed IT support services. With clients throughout the Bay Area, DNI is committed to delivering exceptional customer service and ensuring our clients' technology needs are met. Join our talented team and take part in exciting projects, troubleshooting, and providing outstanding IT solutions!

In this role, you will be responsible for providing remote and hands-on technical support to clients, researching and identifying solutions to issues, diagnosing and troubleshooting technical problems, and maintaining detailed logs of all interactions within our Helpdesk and Project Management System. Additionally, you will have the opportunity to participate in various projects, including desktop rollouts, cloud and server builds/migrations, and network enhancements.

We are seeking candidates with a solid understanding of Windows 10 and Windows Server OS (2012 - 2022), and experience with Office 365 and networking fundamentals. Industry certifications like A+, Network+, or Security+, are also highly desirable.

Aside from technical skills, we emphasize strong business skills in our team members. Effective communication skills, both technical and non-technical, are essential to explain complex issues to clients in plain English. Excellent time management, professionalism, and the ability to work remotely and onsite while managing your own workload are crucial. We value individuals who are detail-oriented, proactive, and eager to learn and progress in their careers.

This full-time position offers a competitive salary ranging from $75,000 to $90,000 per year, depending on experience, and includes a quarterly bonus opportunity. We also offer a 4/10 schedule with a rotating day off, and the option to join our on-call team with additional compensation. If you're ready to take your IT career to the next level and work with a dynamic team, apply now.

Requirements

Good understanding of Windows 10 and Windows Server OS (2012 - 2022)
Experience with Active Directory domain environments
Proficiency in Office 365 (Azure, Intune, Exchange, One Drive)
Knowledge of networking fundamentals
Industry certifications a plus: A+, Network+, Security+
Excellent technical and non-technical communication skills
Effective time management and ability to work remotely and onsite
Detail-oriented, proactive, and eager to learn and progress

Benefits

Fully covered medical, dental, vision and life insurance benefits for you and your family. On day one.
15 PTO Days, plus an additional day on each anniversary
8 Paid Holidays
401(k) with 4% match and immediate vesting
Tuition reimbursement on approved programs
Paid time for training and certifications

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FAQs About IT Technician Jobs at Definitive Networks, Inc.

What is the work location for this position at Definitive Networks, Inc.?

This job at Definitive Networks, Inc. is located in Pleasanton, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Definitive Networks, Inc.?

Candidates can expect a pay range of $75,000 and $90,000 per year.

What employment applies to this position at Definitive Networks, Inc.?

Definitive Networks, Inc. lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Definitive Networks, Inc.?

Definitive Networks, Inc. is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Definitive Networks, Inc. for this role?

Definitive Networks, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Holidays, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Definitive Networks, Inc.?

You can apply for this role at Definitive Networks, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.