DHC Expo

Job Level: Individual Contributor

Employment Status: Part-time Regular

Primary Location: Las Vegas, NV

Job Summary

A competent food expediter (a.k.a. expo) helps keep a smooth workflow between the kitchen and the tables and order pickup areas. You will work in a fast-paced environment to get proper orders out faster and more efficiently.  As food expeditor, you must have excellent communication skills and experience in a restaurant’s hectic setting. You must have enough stamina to be in constant motion and skills to coordinate and organize processes and people.

The goal is to make service faster and better to help enhance our quality and reputation.

Education and Experience

High School Diploma - or the equivalent (for example, GED)

Knowledge

Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Food Production- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Public Safety and Security- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

Basic Skills

Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.

Speaking- Talking to others to convey information effectively.

Social Skills

Coordination- Adjusting actions in relation to others' actions.

Service Orientation- Actively looking for ways to help people.

Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.

Complex Problem Solving Skills

Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Resource Management Skills

Time Management- Managing one's own time and the time of others.

Work Context

Communication- Must be able to convey important information and interact with other people at the workplace.

Role Relationships- Must understand the importance of different types of interactions with others both inside and outside the organization.

Conflictual Contact- Must expect a standard amount of conflict during peak busy periods.

Work Setting- Restaurant environment with fast paced interactions and expected responses to orders in a timely manner.

Environmental Conditions- Expectation of extreme temperature fluctuations typically found in kitchens related to food storage and preparation.

Job Hazards- Typical kitchen hazards and conditions are to be expected while functioning in this role.

Work Attire- Full company uniform attire is required to be worn at all times during shifts.

Pace and Scheduling- Must be able to keep up with fast-paced environment and workplace demand as needed.

Primary Job Duties

Communicate with customers regarding orders, comments, and complaints.  Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.  Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms.

Clean and organize eating, service, and kitchen areas.

Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

Collect and return dirty dishes to the kitchen for washing.

Wash dishes, glassware, and silverware after meals.

Wrap menu items such as sandwiches, hot entrees, and desserts for serving or for takeout.

Notify kitchen personnel of shortages or special orders.

Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.

Replenish foods at serving stations.

Activities

Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.

Service Orientation- Actively looking for ways to help people.

Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Tools and Technology

Tools

Point of sale POS receipt printers

Point of sale POS printers

Point of sale POS terminal

Point of service workstations

Touch screen monitors

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.