Customer Service Representative (CSR) - Durable Medical Equipment (DME)
Bump HealthRochester, NY
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Overview
Schedule
Full-time
Career level
Entry-level
Benefits
Health Insurance
Job Description
Locally established Rochester, NY Durable Medical Equipment company offers quality service, quality equipment and great follow up care to its customers. We provide competitive wages and benefits in a supportive and friendly atmosphere.
If you have experience in the following areas, you should Apply Today!
- Insurance verification
- Prior Authorization
- Billing experience - Medicare, Medicaid, or Managed Care
- Medical Office
- Healthcare background
- CPAP and Oxygen experience
Customer Service Representative Duties:
- Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
- Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
- Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
- Complete intake, insurance verification and determine charges and coverage for service/product requested.
- Collect co-pays and input payment data.
- Collect compliant medical documentation for insurance invoices.
- Maintain work operations by following company policies and procedures.
Requirements
Position Qualifications:
- High School diploma or equivalent (Required)
- Excellent phone and customer service skills (Required)
- Strong Communication skills (Required)
- Two years of HME/DME experience and knowledge of medical terminology. (Preferred)
- Previous data entry experience (Preferred)
Benefits
- Health Insurance
- Employee Recognition Program
- Family Friendly Atmosphere
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Customer Service Representative (CSR) - Durable Medical Equipment (DME) Jobs at Bump Health
What is the work location for this position at Bump Health?
This job at Bump Health is located in Rochester, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Bump Health?
Employer has not shared pay details for this role.
What employment applies to this position at Bump Health?
Bump Health lists this role as a Full-time position.
What experience level is required for this role at Bump Health?
Bump Health is looking for a candidate with "Entry-level" experience level.
What is the process to apply for this position at Bump Health?
You can apply for this role at Bump Health either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.