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Desk Side Support Technician

EXCELHIREDallas, TX
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Job Description

Job Title: Desk Side Support TechnicianLocation:USA,Texas,DallasJob Type: Full-Time 

Job Summary:

We are seeking a skilled and customer-focused Desk Side Support Technician to provide on-site technical support for end-users. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues, ensuring efficient resolution and excellent service delivery.

Key Responsibilities:

  • Provide hands-on technical support for desktops, laptops, mobile devices, and peripherals.

  • Troubleshoot hardware and software issues including Windows, macOS, Office 365, VPN, printers, etc.

  • Perform system imaging, upgrades, and installations.

  • Assist with local network troubleshooting (LAN/Wi-Fi, IP configuration, patch panels).

  • Manage and maintain inventory of IT assets and hardware.

  • Coordinate with IT teams (helpdesk, network, server) for escalation and resolution.

  • Support video conferencing tools (Zoom, Microsoft Teams, WebEx, etc.).

  • Maintain documentation and records of incidents, service requests, and asset movements.

  • Train users on basic IT processes and best practices when required.

  • Ensure compliance with company security and data protection policies.

Qualifications:

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

  • 2+ years of experience in a desktop or desk side support role.

  • Strong knowledge of Windows 10/11, Microsoft Office Suite, and common enterprise applications.

  • Familiarity with ticketing systems like ServiceNow, BMC Remedy, or Jira.

  • Excellent problem-solving, communication, and customer service skills.

  • Ability to lift up to 50 lbs and work in a fast-paced environment.

Preferred Skills:

  • Experience with ITIL processes.

  • CompTIA A+, Microsoft MCP, or other relevant certifications.

  • Basic scripting or automation knowledge (PowerShell, Bash) is a plus.

Work Environment:

  • Onsite support in a corporate office setting.

  • Occasional travel to nearby office locations or data centers may be required.

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FAQs About Desk Side Support Technician Jobs at EXCELHIRE

What is the work location for this position at EXCELHIRE?
This job at EXCELHIRE is located in Dallas, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at EXCELHIRE?
Employer has not shared pay details for this role.
What employment applies to this position at EXCELHIRE?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at EXCELHIRE?
You can apply for this role at EXCELHIRE either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.