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Overview
Job Description
Description
Why Publix?
Are you an experienced liability claims professional ready to take the next step into leadership? At Publix, you'll join a company where your expertise helps protect one of the largest and most respected employee-owned organizations in the United States. Serving customers across eight Southeastern states, Publix is known for exceptional service, strong community involvement, and a culture built on ownership, collaboration, and long-term success. In this role, you'll help guide complex claims strategies while developing a team dedicated to achieving fair, timely, and effective outcomes.
About the Team
The General Liability Claims team plays a critical role in supporting Publix's customers, associates, and business operations by managing liability-related claims with professionalism, consistency, and integrity. The team works closely with legal partners, business leaders, and external stakeholders to evaluate risk, resolve disputes, and ensure claims are handled in accordance with regulatory requirements and industry best practices.
About the Opportunity
As a General Liability Litigation Claims Supervisor, you will lead a team responsible for managing complex litigated and high-exposure liability claims. This is an excellent opportunity for a claims professional who enjoys balancing technical expertise with people leadership. You'll have the opportunity to influence claim outcomes, mentor talented claims professionals, and contribute to strategies that help mitigate risk while supporting Publix's commitment to doing the right thing for customers and associates.
What You'll Do
Lead and develop a team of claims professionals responsible for litigated and complex general liability claims.
Provide oversight and guidance on claim investigations, evaluations, negotiations, settlements, and litigation strategy.
Monitor claim activity to ensure quality, consistency, regulatory compliance, and adherence to industry best practices.
Support the resolution of high-severity and complex claims with significant financial or operational impact.
Collaborate with attorneys, mediators, and business partners to achieve effective claim outcomes.
Analyze claim trends and operational performance to identify opportunities for continuous improvement.
Coach and mentor team members through training, development, and performance management initiatives.
Participate in strategic projects and quality improvement efforts that enhance claims operations and customer service.
Perks of Working at Publix
Employee ownership through our ESOP.
Free lunch at our corporate facilities.
Opportunity to lead complex, high-impact work with visible business value.
Career growth and professional development with a company known for investing in its people.
Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
Required Qualifications
Bachelor's degree or equivalent combination of education and professional claims experience; or a high school diploma with 7 years claims experience.
Five or more years of liability claims handling experience, including at least three years handling litigated claims.
Ability to obtain a Florida All Lines Adjuster License, as well as reciprocal licenses in states where Publix operates.
Valid driver's license and ability to travel as needed.
Strong knowledge of general liability and automobile liability claims handling practices.
Experience managing claims throughout the litigation process, including settlement negotiations and dispute resolution.
Knowledge of negligence law, damages evaluation, risk transfer principles, and civil litigation procedures.
Proven ability to analyze complex situations, make sound decisions, and manage competing priorities.
Strong communication, leadership, coaching, and relationship-building skills.
Proficiency with Microsoft Office applications.
Preferred Qualifications
Seven or more years of liability claims handling experience, including extensive litigation exposure.
Prior experience leading or supervising claims professionals.
Professional designations such as CCLA, SCLA, CPCU, ARM, or similar industry certifications.
Active Florida All Lines Adjuster License.
Experience overseeing high-exposure or complex liability claims.
Advanced proficiency with claims technology platforms, reporting tools, and Microsoft Office applications
Fluent in a second language, such as Spanish
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