84.0162

Description

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states.

From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level-internships through technical leadership.

Join a company consistently ranked among Fortune's "100 Best Companies to Work For" and help us build more than great subs-build the future of technology at Publix.

The Publix Technology Services (PTS) Service Technician position will provide IT technical support for the Thomasville and Valdosta, GA areas to primarily include installation, repair, and preventive maintenance of IT hardware in Publix retail stores. Our service teams largely work a shift of 8:00 AM to 4:30 PM, five days a week. This position is also responsible for rotating after-hours on-call coverage, rotating weekend coverage, and holidays as needed. Exact schedule will be determined by the managing supervisor based upon the needs of the overall team.

Why Join Us?

• Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Empowered Culture: We value autonomy, creativity, and continuous learning-your ideas shape the future of technology in our organization.

Your Impact

• Perform installation, repair, and preventive maintenance of IT hardware including:

• Desktop computers

• Servers

• Laser and thermal printers

• Point of sale systems

• Barcode scanners

• Weighing devices

• Networking systems

• Support Publix retail stores through on-site visits

• Travel between store locations to perform technical tasks

• Complete majority of work between 8:00 AM and 4:30 PM, Monday through Friday.

• Participate in after-hours on-call rotation

• Required to work rotating weekends

• May be required to work holidays, as needed

• Augment support in other geographic areas when required

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

Please note that Publix will not sponsor any hire for this position for a visa or permanent residence

• Relocation/Household Good Shipment Allowance will NOT be provided.*

Required Qualifications

• Candidate must live in Thomasville or Valdosta, GA, or surrounding area, or must be willing to relocate there upon acceptance of the position
• Associate degree in information technology or equivalent experience
• 1+ year of PC/Technical support experience
• Basic understanding of IT hardware and industry standards
• Basic understanding of Windows Operating Systems
• Basic understanding of thermal and laser printing
• Analytical and troubleshooting skills
• Cable management and troubleshooting skills
• Computer and electronic equipment installation skills
• Must be at least 20 years of age
• Must have a valid driver license and maintain an excellent driving record
• Work a variable shift, based on demands of current projects. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the task
• Ability to lift to 75 lbs.
• Ability to climb and work on a ladder
• Ability to crouch, kneel and work in confined areas for extended periods
• Ability to use hand and power tools

Preferred Qualifications

• Certifications in the field of electronics or Computer Science, such as:

• Cisco Certification

• A+ Certification

• Microsoft Certified Systems Engineer

• HP Certification

• Lexmark Certification

• 3+ years of PC/Technical support experience

• Basic understanding of Active Directory

• Experience using problem reporting and ticketing systems

• Understanding of the Publix retail environment