Customer Support - French

SecurityMetricsOrem, UT

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Overview

Schedule

Alternate-schedule

Full-time

Education

Network (CCNA, CCNP, CCIE)

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

Come work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best? Here at SecurityMetrics we always promote from within before hiring externally. If you are looking to start a career in data security, programming, audit, and forensics, then come work here. Many of our top Developers, Auditors, Pentesters, and even Product managers started in the SM Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Technical Support!

SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team during French business hours (4 am - 1 pm Mountain Time). As a Customer Support Representative, you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industry-leading security products/programs. This is an in-house position, and we are not looking to hire remote employees at this time. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the ever-intensifying cyber security threat. As a Customer Support Representative, you are put in a position with plenty of options for growth as you expand your knowledge of basic to intermediate computer networking, gain experience working with a wide variety of operating systems, and work with IT professionals from around the globe!

Responsibilities

Provide basic customer support and account maintenance via phone, email, or chat
Scope customers to determine their PCI Self Assessment Questionnaire type
Help customers navigate and understand the PCI Self Assessment Questionnaire

Required Skills and Experience

Fluent in English and French
Customer Support experience
Call center experience
Basic computer skills (i.e. typing, email, web browser)
Technical troubleshooting
Desire to learn and grow
Excellent written and oral communication skills
Ability to listen to, comprehend, empathize, and resolve customer's needs and concerns

Preferred Skills and Experience

Familiar with PCI-DSS
HTML and JavaScript knowledge
Basic understanding of networks and network devices
Industry certifications (CompTIA Network+, Security+, Cisco CCENT, CCNA, etc.)

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FAQs About Customer Support - French Jobs at SecurityMetrics

What is the work location for this position at SecurityMetrics?

This job at SecurityMetrics is located in Orem, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at SecurityMetrics?

Employer has not shared pay details for this role.

What employment applies to this position at SecurityMetrics?

SecurityMetrics lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at SecurityMetrics?

SecurityMetrics is looking for a candidate with "Senior-level" experience level.

What education level is required for this job?

The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by SecurityMetrics for this role?

SecurityMetrics offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at SecurityMetrics?

You can apply for this role at SecurityMetrics either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.