Hotel Front Desk

Raldex HospitalityFlorence, SC

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Overview

Schedule

Full-time

Career level

Senior-level

Job Description

About the Guest Relations Manager position

We are seeking an experienced Guest Relations Manager to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests' enquiries and resolve any unsatisfaction.

Guest Relations Manager responsibilities are:

Providing exceptional service to guests
Implementing plans to improve customer satisfaction
Assisting with guests queries/disputes
Resolving complaints effectively
Sharing tips with the team to enhance customer service
Handling the arrival and departure of guests
Acting as a communication hub between guests and team members
Informing guests about updates of services
Providing reports to senior manager on the activities

Guest Relations Manager requirements are:

Experience as a Guest Relations or Hospitality Manager
Excellent customer service skills
Knowledge of the hospitality industry
Familiar with ERP and MS Office softwares
Great leadership skills
Effective communication skills
BA/BSc in Hospitality, Business or a related field

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FAQs About Hotel Front Desk Jobs at Raldex Hospitality

What is the work location for this position at Raldex Hospitality?

This job at Raldex Hospitality is located in Florence, SC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Raldex Hospitality?

Employer has not shared pay details for this role.

What employment applies to this position at Raldex Hospitality?

Raldex Hospitality lists this role as a Full-time position.

What experience level is required for this role at Raldex Hospitality?

Raldex Hospitality is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Raldex Hospitality?

You can apply for this role at Raldex Hospitality either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.