9-1-1 Public Safety Telecommunicator (Full Time)

9-1-1 Public Safety Telecommunicator Position Profile

Pay: $35.45/hour - $44.75/hour depends upon experience and qualifications

Deadline to Apply: February 27, 2026 at 12:00 PM - Candidates applying to this position will be considered for future openings through August 2026.

Interviews: February 13, 2026 through March 20, 2026 (virtual and onsite)

Pre-Employment Process: March - April 2026

Expected Start Date: May 2026

Details

• Full-Time, Non-Exempt
• Benefits Eligible Date of Hire
• Reports to 911 Emergency Communication Center Supervisor
• Located at Eden Prairie City Center (8080 Mitchell Road Eden Prairie, MN 55344)
• Rotating shift work: 9.5-hour days rotation of 5 on 3 off and 4 on 4 off (must be available to work nights, weekends and holidays).

Responsibilities

The Public Safety Telecommunicator answers citizen's call for help to fulfill the mission of the police and fire department to protect and serve. This position is responsible for simultaneously prioritizing calls for service, determining effective resources, and responding within set policies and procedures. The primary position responsibilities and areas of impact are:

• Answers emergency and non-emergency calls, makes sound decisions for successful emergency management, formulates a line of questioning to effectively prioritize, and dispatch resources to the public.
• Ensures officer safety through accurately documenting information obtained, disseminating relevant facts, and maintaining the status of all patrol officers and firefighters while on call.
• Supports the police and fire departments in the legal process by ensuring policies and procedures are upheld and followed. Tracks and queries information to maintain an accurate Computer Aided Design (CAD) system for future retrieval. Documents hazard and location history to provide better services.
• Maintains knowledge related to laws, statutes, ordinances and resources to properly refer information to others when requested.
• Maintains full-access Bureau of Criminal Apprehension (BCA) Criminal Justice Information Systems (CJIS) certification and knowledge of all aspects of the Criminal Justice Data Communications Network (CJDN).
• Effectively maneuvers through several different systems to perform all facets of the position. Utilizes Voiceover Internet Protocol (VOIP) telephone technology, participates in the Allied Radio Matrix for Emergency Response (ARMER), knowledgeable in accessing numerous criminal justice related databases.
• Responsible for monitoring video cameras located throughout the community.
• Liaison between the public and the various departments of the city, serving as the primary contact for various departments after hours, on weekends, and on holidays.

While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Requirements

• High school diploma or equivalent (G.E.D.) required; Associate's degree or two-year degree preferred.
• Minimum of two years' related experience demonstrating progressive abilities in the areas of switching gears/multi-tasking, immediate decision making, prioritizing information quickly and dealing with critical/high stress incidents required.
• Previous experience as a Public Safety Telecommunicator at an Emergency Communication Center within last 5 years preferred.
• Experience and proficiency in operating multiple technology programs simultaneously utilizing multiple computer screens required.
• Extensive typing is required. Work interruptions are frequent. Frequent time spent on the phone using a headset. There is pressure associated with tasks requiring a strong sense of urgency or an immediate deadline.
• Most work is performed in a normal office environment. The job may involve dealing with and calming individuals who are emotionally charged over an issue or in an emergency situation.
• Candidates must successfully complete and pass the City's evaluation of the pre-employment process prior to their first day of employment. Pre-employment processes for this position include professional reference checks, background check, work history verification, education verification, pre-employment physical (audiogram) and psychological evaluation.

Skills

• Accountability: Follows through on commitments. Focuses on appropriate tasks throughout the shift. Is prepared and punctual to all scheduled shifts. Actions and words are in sync. Follows all policies and procedures. Take responsibility for actions. Shares the right information. Maintains confidentiality.
• Communication: Communicates in a clear and consistent way so the receiver understands the message. Tailors words, non-verbal and verbal body language to audience. Able to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
• Sound Judgement: Makes effective decisions with provided information. Weighs options and analyzes different ways to complete tasks, options, pros and cons. Choses appropriate action based on a specific situation. Moves forward with the best option to achieve task/goal.
• Decision Making: Can make good decisions independently. May seek additional input from others when necessary to reach a conclusion when appropriate. Quickly thinks about possibilities before acting. Determines best course of action in the moment based upon training and experience. Able to take learned decisions in one area and apply in similar situations.
• Technical Learning: Consistently achieves the technical knowledge necessary to be effective. Stays up to date with laws, statutes, industry standards, organization, and product information. Able to learn and apply knowledge to work. Utilizes technology to achieve goals/results

Our Values

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance, and relationships.