Software Support Specialist

Infovisa, Inc.Cornelius / Charlotte, NC

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Career Development

Job Description

JOB DESCRIPTION

Position Title: Product Support Specialist

Location: Cornelius, NC

Employment Type: Full-Time, Exempt

Degree: 4-Year Degree

Minimum Experience: 3 Years

Position Summary:

The primary role of this position is to provide first level support to Infovisa’s clients. This support includes but is not limited to troubleshooting a variety of systems or process related operational issues; training operational, administrative and investment staff on utilization and functionality of the software. The Product Support Specialist participates in regular testing of the products offered by Infovisa.

Essential Functions of Product Support Specialist:

Provide in-depth support to Infovisa clients by resolving incoming inquiries using various tools
Plan, coordinate and conduct training for new and existing Infovisa clients
Develop proficiency in products and services built and supported by Infovisa
Effectively explain system functionality and business processes to team members and clients.
Troubleshoot and research issues reported by customers in a timely manner using a variety of methods.
Assist with the upgrade of databases and delivery of our most recent release of software
Prepare user and internal documentation
Assist with quality assurance testing for all products offered by Infovisa

Preferred Talents of Product Support Specialist:

Passion for delivering outstanding customer service
Relationship builder
Analytical thinking and problem solving
Effective communicator
Exceptional organization skills and ability to work with deadlines
Independent with a team orientation
Self-directed and takes initiative

Qualifications of Product Support Specialist:

Bachelor’s degree Preferred
Three years professional work experience
Proficient knowledge of Trust Operations, Wealth Management or other investment related experience preferred
Proficient in Microsoft Office products
Ability and willingness to travel

Infovisa, Inc. is an Equal Opportunity Employer. We welcome all qualified candidates who can legally work in the United States. We are not able to sponsor applicants who require work visas.

About Infovisa

Infovisa is a leading provider of financial technology solutions delivered to forward-thinking trust, wealth management, and retirement professionals. Infovisa’s solutions empower its clients to acquire new customers, invest assets effectively, manage trust and investment portfolios efficiently, and flexibly report results to customers.

For more information about Infovisa, visit www.infovisa.com.

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FAQs About Software Support Specialist Jobs at Infovisa, Inc.

What is the work location for this position at Infovisa, Inc.?

This job at Infovisa, Inc. is located in Cornelius / Charlotte, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Infovisa, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Infovisa, Inc.?

Infovisa, Inc. lists this role as a Full-time position.

What experience level is required for this role at Infovisa, Inc.?

Infovisa, Inc. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Infovisa, Inc.?

You can apply for this role at Infovisa, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.