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Customer Service Associate - Remote

QleenPhoenix, AZ

$18 - $21 / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
Option for remote
Compensation
$18-$21/hour
Benefits
Health Insurance
Paid Vacation

Job Description

Qleen makes it easy for homeowners to automate their chores, from house cleaning to yard maintenance, window cleaning, and pool maintenance.

With our fully vetted service providers, super-easy online booking application, and A+ customer service team, Qleen makes it easy for customers to manage their household work.

We are looking to grow our customer service and service provider service teams.  

You might be the customer service team member we need if you are the following:

  • Detailed: You are thorough in your work and with tracking progress on your tasks
  • Self Managing: Can work with little to no supervision
  • Ready & Willing: Can take on interesting and uncommon customer service issues
  • Computer Skills: Able to work with applications you haven't seen before and know how to troubleshoot common computer issues
  • Quality: You are always professional, efficient, consistent, and honest to your co-workers and to yourself

What You Will Be Doing

  • You will be the first point of contact in our call center answering incoming calls from customers and Service Providers. 
  • Respond to customer emails, texts, and web chat inquiries.
  • Help customers with bookings, including booking a service, canceling, and rescheduling.
  • Help Service Providers with questions or issues regarding Work Orders and policy questions.
  • Help customers and Service Providers troubleshoot software issues
  • Work as part of a fully remote team, utilizing technology that allows for team communication, training, and meetings

Skills Needed

  • Able to analyze customer emails and provide a thoughtful response that addresses all aspects of a customer's concern
  • Able to handle incoming phone calls from customers without getting nervous
  • Track multiple issues at the same time
  • Ability to troubleshoot software malfunctions
  • Able to work efficiently on a remote-based team of co-workers


    PLEASE NOTE:  This is a remote job, but only available for residents of Arizona

    Required 

    • A computer and quiet place to work
    • A good internet connection
    • Must be a resident of Arizona

    Compensation Pay Range

    • $17.50 to $20.50/hr 
    • Based on experience
    • Health Insurance Benefits available
    • Paid Time Off


    You can learn more about us at www.qleen.com.

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    Submit 10x as many applications with less effort than one manual application.

    Apply with SonaraApply manually
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    FAQs About Customer Service Associate - Remote Jobs at Qleen

    What is the work location for this position at Qleen?
    This job at Qleen is located in Phoenix, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
    What pay range can candidates expect for this role at Qleen?
    Candidates can expect a pay range of $17.5–$20.5 per hour for this role.
    What employment applies to this position at Qleen?
    Qleen lists this role as a Full-time position.
    What experience level is required for this role at Qleen?
    Qleen is looking for a candidate with "Senior-level" experience level.
    Does Qleen allow remote work for this role?
    Yes, this position at Qleen supports remote work, giving candidates the flexibility to work outside the primary office location.
    What benefits are offered by Qleen for this role?
    Qleen offers following benefits: Health Insurance and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
    What is the process to apply for this position at Qleen?
    You can apply for this role at Qleen either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.