Nemt Dispatcher

Grove TransitHattiesburg, MS

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Job Description

About Grove Transportation Company

At Grove Transportation Company, we are committed to providing safe, reliable, and compassionate non-emergency medical transportation (NEMT) services across Mississippi. Our team ensures that individuals with medical or mobility needs reach their appointments on time and with care. We're seeking a dedicated Dispatcher to help us manage and coordinate our growing fleet and support our mission of dependable service.

Job Summary

The Dispatcher will be responsible for organizing and directing transportation routes, coordinating schedules, and ensuring clear and professional communication with drivers, clients, and facilities. This is a vital role that keeps our operations running smoothly and efficiently.

Key Responsibilities

Schedule, assign and monitor daily transportation schedules and routes

Dispatch drivers in real-time using dispatching and GPS software

Handle incoming service requests and updates from clients or facilities

Communicate changes or delays to drivers and clients professionally

Ensure timely pickups and drop-offs while maintaining service quality

Address issues such as traffic delays, vehicle breakdowns, or rescheduling needs

Work closely with management to optimize fleet performance

Communicate with drivers in real time to ensure route efficiency and patient safety

Use dispatching software to manage trip assignments and track vehicle locations

Coordinate with healthcare facilities, patients, and caregivers

Handle incoming calls and resolve scheduling issues or delays

Ensure compliance with HIPAA and all safety protocols

Provide excellent customer service to clients and partner organizations

Qualifications

High school diploma or GED required; associate degree preferred
1+ year of experience in dispatch or transportation coordination
Strong communication and organizational skills
Ability to manage multiple tasks in a fast-paced environment
Familiarity with scheduling/dispatching software (icabbi, RouteGenie, MediRoutes, etc.) is a plus
Basic computer skills and comfort with GPS tracking tools
Knowledge of local and state transportation guidelines is preferred
Must be punctual, dependable, and detail-oriented

Preferred Skills

Experience in passenger ground transportation, NEMT experience a plus
Bilingual (Spanish or other language) a plus
Knowledge of HIPAA compliance and passenger safety protocols

What We Offer

Competitive hourly wage
Opportunity for overtime
Supportive team environment
Career growth opportunities

Be a part of a team that helps Mississippians get the care they need—apply today with Grove Transportation Company!

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FAQs About Nemt Dispatcher Jobs at Grove Transit

What is the work location for this position at Grove Transit?

This job at Grove Transit is located in Hattiesburg, MS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Grove Transit?

Employer has not shared pay details for this role.

What employment applies to this position at Grove Transit?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Grove Transit?

You can apply for this role at Grove Transit either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.