AAA Travel Sales Agent (Base + Incentive Opportunity)

AAA Western and Central New York CareersRochester, New York

$43,888 - $55,000 / year

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$43,888-$55,000/year

Benefits

Health Insurance

Dental Insurance

Disability Insurance

Job Description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

Medical, Dental, Life and AD&D Insurance
Flexible work schedules
Pre-Tax & Roth 401(k) plan with company match
Health Spending Accounts with company contribution & Flexible Spending Accounts
Company Paid Short-term & Long-term disability
Paid time off
Tuition reimbursement & company-paid training programs
FREE AAA membership & travel / product discounts
Paid Volunteer Time Off

Job Responsibilities

40%	Travel Sales & Revenue Generation: Provide domestic and international travel planning, including hotel and car rentals, flights, cruises, tours, AAA Group Travel, and travel insurance. Make outbound calls expeditiously for event leads, rebook/reconnect leads, marketing leads, and other assigned outreach. Achieve all monthly travel sales revenue targets. Prospect new business through outbound calling, networking, referrals, and social media. Grow travel revenue through effective pipeline management and cross-selling AAA travel products. Be on the phone queue to answer any required travel inbound sales & service calls.
30%	Salesforce CRM Processes & Data Integrity: Use Salesforce CRM to manage leads, make calls, log activities, update milestones, and ensure all transactions are fully documented. Leverage all training resources to ensure proper salesforce process completion. Maintain accurate CRM data for member interactions and travel transactions. Identify and correct CRM data errors to maintain accuracy. Follow Salesforce workflows for reporting and forecasting accuracy. Identify and resolve CRM issues such as duplicates or missing information.
10%	Error Management & Quality Control: Prevent, identify, and resolve booking errors and data inaccuracies.Collaborate with internal teams to resolve system or workflow challenges.
10%	Member/Customer Satisfaction & Experience Excellence: Provide exceptional service supporting members prior, during and after all travel experiences. Assist members during travel disruptions and offer timely solutions. Maintain a positive, professional, solutions-focused approach. Be proactive to assist customers on the phone & in branch.
10%	Membership Growth & Promotion: Promote AAA Club products and services using a member-first consultative approach. Sell AAA memberships to meet or exceed goals. Manage membership leads in Salesforce with accurate documentation. Be on the phone queue to answer any overflow membership calls.

Job Specific Requirements

Equivalent experience will be considered in lieu of degree
Knowledge of domestic and international travel products, suppliers, booking systems, and industry best practices.
Familiarity with AAA products, membership structure, and Club service offerings
Strong sales skills with the ability to meet or exceed travel revenue and membership goals
Proficiency in Salesforce CRM for lead management, activity logging, and maintaining high-quality, accurate data
Excellent verbal and written communication skills with the ability to build rapport quickly
Strong customer service skills with a focus on problem-solving and creating exceptional member experiences
High attention to detail with the ability to identify, correct, and prevent errors in bookings or CRM entries.
Ability to multitask and manage multiple itineraries, calls, and follow-ups in a fast-paced environment
Comfort working in a structured, metric-driven environment with required phone queue time and schedule adherence
Ability to navigate multiple computer systems and tools simultaneously
High degree of professionalism, integrity, and commitment to AAA standards

Physical Requirements

Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
Must be able to lift, carry, push, pull a maximum of 30 lbs

$43,888 base rate + $6,000 - $9,000+ of commission opportunity (based on performance) in 1st year

Typical First Year On-Track Earnings (OTE) For Performing Advisors: $50,000 - $55,000 /year

This position does not offer visa sponsorship now or in the future.

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FAQs About AAA Travel Sales Agent (Base + Incentive Opportunity) Jobs at AAA Western and Central New York Careers

What is the work location for this position at AAA Western and Central New York Careers?

This job at AAA Western and Central New York Careers is located in Rochester, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at AAA Western and Central New York Careers?

Candidates can expect a pay range of $43,888 and $55,000 per year.

What employment applies to this position at AAA Western and Central New York Careers?

AAA Western and Central New York Careers lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at AAA Western and Central New York Careers?

AAA Western and Central New York Careers is looking for a candidate with "Senior-level" experience level.

What benefits are offered by AAA Western and Central New York Careers for this role?

AAA Western and Central New York Careers offers following benefits: Health Insurance, Dental Insurance, Disability Insurance, Life Insurance, Paid Vacation, Paid Community Service Time, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at AAA Western and Central New York Careers?

You can apply for this role at AAA Western and Central New York Careers either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.