Academic Technology Support Student Assistant (Federal Work Study)

Compensation Type: Hourly

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Compensation: $12.00

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Purpose of Position:The Academic Technology Support team (ATS) needs student assistance to provide support to the campus, including:

Troubleshooting and applying fixes to computer and audio/video issues in classrooms and labs.

Assisting instructors with technology needs and questions.

Assistance with computer lab installs, regular maintenance and other related projects to learning spaces and more.

This position is only open to students with Federal Work Study eligibility.

Applicants should be enrolled at least half-time (6 credits) for Spring 26 and Summer 26 semesters.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.

Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.

The Academic Technology Support team (ATS) needs student assistance for the following tasks:1.        

Assists instructors with technology issues in classrooms and labs. This includes (but is into limited to) Computers, monitors, software, audio devices, projectors and cable management. 2.         Documents all work accordingly with a high attention to detail and regularly communicates work to members of our IT staff.3.         Participates in computer lab and software installations. Performs regular maintenance to classroom and lab technology.4.         Works assigned schedule, exhibits regular and predictable attendance as required. Attends required training.5.         Demonstrates initiative in developing and maintaining good working relationships with end users and assets (e.g. other departments and individuals that the Academic Support team works with to resolve issues). 6.         Maintains data and computer security. Backs-up data files, anchors equipment, tracks and verifies work orders and user confidentiality. 

7.          Reviewing training materials or Knowledgebase (KB) articles for accuracy/readability.

8.          Helping with in-person training when needed.9.          Performs other related duties as required. 

Knowledge, Skills and Abilities:

Knowledge of: Computers/Software, Audio/Visual technology, Microsoft Office.

Skill in: Customer service; operation of personal computers and laptops, and media equipment; performing basic repairs and maintenance to equipment; application of job software programs including word processing and spreadsheets; verbal and written communications; attention to detail. Proficiency in writing with solid spelling and grammar skills required.

Ability to: Apply technical skills; diagnose minor repairs and identify major repair needs; be adaptable to last-minute changes; provide (and receive) constructive feedback.

Minimum/General Qualifications:

This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State. You must also be enrolled in SIX or more credit hours in a degree or certificate program. Visit https://www.cscc.edu/services/careers/work-study.shtml for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position.

Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109.

Must have reliable transportation or other means to get to work regularly.

Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking are not considered eligible for Student Employment.

Schedule:

TBD by the needs of department and student schedule between office hours of Monday - Friday 8 am to 5 pm. Maximum 20 hours per week.

Work will be performed: On-site only.

Pathways/Majors that may be interested in this position:

• Computer Science
• Information Technology and Design 

Position Specific Qualifications:

N/A

Preferred Qualifications:

• Customer Service experience
• Background or interest in IT and/or Audio Visual work

Professional Development

Students employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce. We are dedicated to helping students set the stage for professional life through their participation in the following program(s):

CSTATE GROW (Guided Reflections on Work)

The program consists of brief, structured conversations between supervisor and student to reflect on and integrate what they are learning. All student employees and their functional supervisors participate in this program during Autumn and Spring semesters.

Career and Leadership Development Program (CLDP)

The program consists of paid competency-based career and leadership development activities designed by Career Services. All Tier/Level III positions are automatically enrolled in this program.

Career competencies you can expect to learn through Student Employment:

• Career & Self Development 
• Critical Thinking        
• Leadership      
• Teamwork
• Communication           
• Culture of Respect
• Professionalism           
• Technology

Part time20

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.